Good Words LLCChief Operations Officer
Feb. 2021 - May. 2024Brooklyn, New York, United States• Served as the right hand and strategic partner to the CEO of a fully-remote technical writing consulting firm to align business functions to goals, resulting in 2x revenue growth during my tenure
• Designed leadership processes, including: planning meetings, goal-setting and OKRs, risk assessments
• Operationalized data sharing to identify trends, track metrics, and proactively drive improvements
• Directed strategic communications initiatives, translating executive thought leadership into compelling content across digital platforms (blogs, case studies, emails, social posts)
• Brokered trusting relationships with employees, clients, stakeholders, and vendors to ensure success
• Successfully negotiated contracts with clients and vendors; developed and enforced SLAs
• Secured and maintained two woman-owned business diversity certifications: WBENC and WOSB