PuestoGeneral Manager
Mar. 2018 - Aug. 2021Irvine, California, United StatesTrained, managed and motivated employees to promote professional skill development. Facilitated monthly workshops to share best practices to optimize productivity. Complied with company policies and government agencies Oversaw all corporate communications to streamline data and information sharing initiatives. Forecasted sales, allocated resources and managed labor to improve productivity metrics by 4% Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection, quality ensurance and employee assistance. Trained employees on business principles, best practices, protocol and system usage. Hired, coached and mentored team of 60 employees Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits. Applied proactive and resourceful nature to create pleasant guest experiences.