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Work Background
Career labLearning And Development Specialist
Mar. 2024United Arab Emirates
Beach Rotana Abu DhabiComplex Director of Learning and Development
Jan. 2023 - Mar. 2024Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
CCM ConsultancyPerformance Development Specialist
Mar. 2014 - Dec. 2022Mazaya Business Avenue AA1 Building, Jumeirah Lake Towers, Dubai, U.A.EAs clients' needs have become more complex and specialized, thus widening the gap between organizational needs and workforce capabilities, we have proudly worked hand in hand to provide a variety of management consulting services to assist companies in achieving more. CCM Consultancy offers integrated end-to-end solutions focusing on culture transformation in organizations, capability building through people and memorable customer experiences. Up-skilling individuals and enhancing organizations, while ensuring a return on investment have been our main drivers, and has earned us the privilege of supporting clients considered to be leaders in their industry. We represent TACK International and TMI World, two of the world’s largest learning and people development companies with a rich history spanning 67 and 40 years respectively, in the Middle East North Africa region, the United States (excluding Nevada) and Canada. Also, CCM Consultancy represents the world’s top organizational development school, Weatherhead School of Management at Case Western Reserve University. Our dedicated team of consultants and support staff deploy high-level concepts and have the competence to utilize inspiration as a catalyst to overcome resistance to change, to facilitate the transformation process and to shape the organizational culture.
Rotana Hotel Management Corporation PJSCLearning and Development Officer
Nov. 2012 - Mar. 2014Hamdan Street PO Box 5946, Abu Dhabi, U.A.E.I am responsible to oversee procedures to direct and provide Learning and Development opportunities for all Colleagues in the property. Promote the desired work culture around the values of the company. • Analyse Colleague Development needs in the Hotel • Develop annual Hotel Colleague Development plans and prepare monthly reports • Develop and maintain Hotel’s Colleague Development library and co-ordinate acquisitions
• Consult with the General Manager for the co-ordination of Colleague Development courses
• Conduct Colleague orientation to the company and Hotel and ensure that all Colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Colleague Accommodation Supervisor to ensure all new Colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing Colleagues
• Oversee the re-development of Colleagues
• Currently overseeing 13 Departmental Trainers • Conduct Off Job Training to meet training needs within the hotel
Rotana Hotel Management Corporation PJSCLearning and Development Coordinator
Nov. 2011 - Nov. 2012Tourist Club Area, P.O. Box 45200, Abu Dhabi, U.A.E.Directs, plans and administers projects as it relates on boarding process of new employees and training of existing employees. Manages employee records including tenure tracking and rank, annual performance evaluations, employee awards and recognition and training documentation to ensure compliance standards are met. Maintains the accuracy of employee learning paths and records. Provides oversight and coordination for employee development within the company on any level. Works closely with the Human Resources and department managers to assess current and future developmental needs, and procure the necessary resources and trainings to meet those needs. Develops orientation programs and assists in conducting the training for all levels of employees. Trains and support employees to accurately and efficiently provide the highest standard of service to the company and guests.
Rotana Hotel Management Corporation PJSCFront Desk Agent
Oct. 2009 - Nov. 2011P.O. Box 43377, Al Salam St., Abu Dhabi, UAE- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio.
- Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Responds to guest inquiries.
- Provide administrative, reception and program support to management and staff.
- Manage phone activity including providing general knowledge to callers.
- Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.
- Register and assign rooms to guests.
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management
eTelecare Global SolutionsCustomer Service Representative
Feb. 2008 - Sep. 2009Manila, National Capital Region, Philippines
BayerTerritory Manager
Dec. 2006 - Jan. 2008Unit 3001, 88 Corporate Center, Salcedo Village, Makati City, Philippines 1200- Provides a professional and focused management of the client’s sales promotions, trade-merchandising programs, and other marketing related services
- Constantly works with the client to develop their support activities from planning, project implementation, analysis, and evaluation of the results
- Responsible in conceptualizing and developing promotional ideas that will further improve the projects both for the good of the client’s products and for the company’s services
- Recommends and develops a well organized implementation plan for the client’s promotional and merchandising programs
- Provides client servicing for PR and accomplishes account management
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