Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Career labLearning And Development Specialist
Mar. 2024United Arab Emirates, Abu Dhabi• Conduct training needs analyses to identify skill gaps and align learning initiatives
with organizational objectives
• Design, develop, and deliver engaging training programs, workshops, and e-learning
solutions
• Evaluate the effectiveness of training programs using feedback, performance
metrics, and ROI/ROE analysis
• Facilitate onboarding programs to ensure smooth integration of new employees into
the organization
• Maintain the Learning Management System (LMS) to track employee progress and
ensure compliance with mandatory train
Beach Rotana Abu DhabiComplex Director of Learning and Development
Jan. 2023 - Mar. 2024United Arab Emirates, Abu Dhabi• Conducted comprehensive L&D needs analyses and prepared annual plans and
budgets
• Designed and delivered customized in-house training programs
• Implemented tools and activities to foster a "Rotana Culture" aligned with
organizational values
• Supported performance management initiatives, including coaching managers and
facilitating personal development plans for colleagues
• Partnered with HR and educational institutions to recruit interns and organize work
placements
CCM ConsultancyPerformance Development Specialist
Mar. 2014 - Dec. 2022United Arab Emirates, Dubai• Delivered tailored training programs and mentoring sessions to improve individual
and organizational performance
• Conducted gap analyses and designed workshops to address competency needs
• Developed and maintained e-learning tools and digital training resources
• Collaborated with assessment centers on coaching, mentoring, and interviewing
processes
• Facilitated tele-mentoring, live training sessions, and peer-to-peer coaching
Rotana Hotel Management Corporation PJSCLearning and Development Officer
Nov. 2012 - Mar. 2014Hamdan Street PO Box 5946, Abu Dhabi, U.A.E.I am responsible to oversee procedures to direct and provide Learning and Development opportunities for all Colleagues in the property. Promote the desired work culture around the values of the company. • Analyse Colleague Development needs in the Hotel • Develop annual Hotel Colleague Development plans and prepare monthly reports • Develop and maintain Hotel’s Colleague Development library and co-ordinate acquisitions
• Consult with the General Manager for the co-ordination of Colleague Development courses
• Conduct Colleague orientation to the company and Hotel and ensure that all Colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Colleague Accommodation Supervisor to ensure all new Colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing Colleagues
• Oversee the re-development of Colleagues
• Currently overseeing 13 Departmental Trainers • Conduct Off Job Training to meet training needs within the hotel
Rotana Hotel Management Corporation PJSCLearning and Development Coordinator
Nov. 2011 - Nov. 2012Tourist Club Area, P.O. Box 45200, Abu Dhabi, U.A.E.Directs, plans and administers projects as it relates on boarding process of new employees and training of existing employees. Manages employee records including tenure tracking and rank, annual performance evaluations, employee awards and recognition and training documentation to ensure compliance standards are met. Maintains the accuracy of employee learning paths and records. Provides oversight and coordination for employee development within the company on any level. Works closely with the Human Resources and department managers to assess current and future developmental needs, and procure the necessary resources and trainings to meet those needs. Develops orientation programs and assists in conducting the training for all levels of employees. Trains and support employees to accurately and efficiently provide the highest standard of service to the company and guests.
Rotana Hotel Management Corporation PJSCFront Desk Agent
Oct. 2009 - Nov. 2011P.O. Box 43377, Al Salam St., Abu Dhabi, UAE- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio.
- Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Responds to guest inquiries.
- Provide administrative, reception and program support to management and staff.
- Manage phone activity including providing general knowledge to callers.
- Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.
- Register and assign rooms to guests.
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management
eTelecare Global SolutionsCustomer Service Representative
Feb. 2008 - Sep. 2009Manila, National Capital Region, Philippines
BayerTerritory Manager
Dec. 2006 - Jan. 2008Unit 3001, 88 Corporate Center, Salcedo Village, Makati City, Philippines 1200- Provides a professional and focused management of the client’s sales promotions, trade-merchandising programs, and other marketing related services
- Constantly works with the client to develop their support activities from planning, project implementation, analysis, and evaluation of the results
- Responsible in conceptualizing and developing promotional ideas that will further improve the projects both for the good of the client’s products and for the company’s services
- Recommends and develops a well organized implementation plan for the client’s promotional and merchandising programs
- Provides client servicing for PR and accomplishes account management
Intch is a Professional Networking App for the Future of WorkSee more people like Yoshi on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1784039 people
27
Project Coordinator
30
COO Advisor – FinTech & RegTech Operations @ Luxoft
16
Sales associate @ ZARA SA
521132 people
27
Project Coordinator
16
Sales associate @ ZARA SA
26
Sales & Client Relationship Manager