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Work Background
OnfleetRevenue Operations Manager
Apr. 2024El SalvadorAutomated the commission process and created the funnel conversion dashboard for timely insights at all sales stages in the funnel. Working on optimizing lead sources and associated costs to improve ROI and enhancing the understanding of the sales pipeline to implement automated forecasting models and support better decision-making.
Digicel GroupRevenue Assurance & Business Operation Manager
Apr. 2021 - Mar. 2024El SalvadorI played a crucial role in ensuring accurate recognition and forecasting of the P&L for all B2B services while driving key operational improvements. My team and I successfully implemented precise forecasting models, optimized KPI tracking across B2B units, and developed an automated commission scheme that enhanced sales performance. By leveraging Python, automation, and AI techniques, I improved forecasting accuracy and implemented scripts that significantly reduced the time for monthly revenue validation, daily forecasts, churn identification, and sales performance analysis. Throughout my tenure, I led a talented team of analysts and interns, consistently delivering high-quality results. My focus on automation, data-driven solutions, and AI expertise enabled me to streamline operations and provide actionable insights to commercial teams. This role allowed me to blend strategic leadership with advanced technical skills, ensuring operational efficiency and greater accountability.
Banco Cuscatlán El SalvadorBusiness Intelligence Specialist
Nov. 2019 - Mar. 2021El SalvadorDuring my first role managing a portfolio of retail customers, I successfully developed a computer program that repriced over 10,000 loans affected by drops in usury rates. This program accounted for all effective rate variables, enabling precise recalculations of the new nominal rates. I also completed the end-to-end Credit Card budget for FY 2021, demonstrating my financial planning and analytical abilities. Additionally, I created in-house dashboards and codes to establish and monitor KPIs for business units, providing relevant insights and actionable information to stakeholders. To further improve operational efficiency, I developed a script that automated the application of discounts on credit card promotions, reducing the processing time by 50% and ensuring quicker resolutions for customers.
ScotiabankCredit Solutions Senior Manager / Corporate Banking
Jan. 2016 - Jun. 2018El SalvadorI was responsible for structuring and managing a portfolio of loans totaling over US$300 million, spanning more than 25 corporate clients. This role provided valuable insights into diverse business models while allowing me to lead significant financial transactions. I contributed to closing some of the Bank's largest loans for three consecutive years, working closely with legal teams across El Salvador, Canada, and New York. Notably, I played a key role in closing the Bank’s first-ever Interest Rate Swap Facility, successfully hedging US$150 million in loans.
I also ensured the low operational risk of my portfolio, as confirmed by a successful external audit. My ability to manage problematic, non-performing loans further highlighted my financial acumen. Additionally, my performance earned me nominations for Best Performing Employee for two consecutive years, recognizing my consistent delivery of results and leadership within the organization.
ScotiabankRelationship Manager / Commercial Banking
Jan. 2015 - Jan. 2016El SalvadorI was responsible for managing customer relationships and developing cash management strategies for the Bank’s portfolio of commercial companies. During my tenure, I successfully negotiated and closed the Bank’s first commercial loan under Ontario Law, marking a significant milestone. Additionally, I established the Bank’s first relationship with a multinational air transport company, which resulted in over US$2 million in average account balances and opened up a range of ancillary business opportunities. My efforts led to the highest portfolio growth within the Commercial Banking team, for both loan and cash management products, earning me a nomination for Best Performing Employee.
ScotiabankCredit Solutions Manager / Commercial Banking
Jun. 2011 - Jan. 2015El SalvadorMy first experience as a structuring manager and where my financial analysis, interpretation and storytelling abilities were polished. My highly collaborative, all out worker characteristics allowed me to reach high performance levels and facilitated by rapid promotions in the forthcoming years.
Digicel GroupFinancial Planning Analyst
Apr. 2010 - Jun. 2011El SalvadorProduced and monitored key performance indicators and worked closely with the Business Intelligence units to assess the performance of the different marketing campaigns and their effects on the Company’s revenues. This position inspired my curiosity for extracting valuable insight from large information sources. • Successfully produced all required reports and monitored campaigns. • Successfully completed the Company’s yearly budget planning. • Obtained the Financial Area employee of the year.
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