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Network Power<100 people
Roles
✨66%
Business Owner
💬66%
Customer Service
💸33%
Marketing
Geos
🇺🇸33%
United States
Work Background
Customer Care and Account Management
DelicornerCustomer Care and Account Management
Jan. 2025St.-Ouen, Île-de-France, France
Customer Service and Sales Compliance Manager
Energies FranceCustomer Service and Sales Compliance Manager
Feb. 2023 - Jan. 2025Gennevilliers, Île-de-France, FranceKey highlights of my role include: - Leading and Mentoring Teams: I recruit, train, and guide the customer service team, providing ongoing feedback and development to ensure high performance and customer satisfaction. - Driving Operational Excellence: I design and implement performance indicators (KPIs) to track and enhance service delivery, while continuously improving internal processes and customer experience. - Handling Complex Client Interactions: I manage high-stakes customer complaints, resolve disputes, and work closely with key suppliers such as ENGIE and Total Energies to find solutions that balance client needs with company goals. - Sales Compliance and Oversight: I ensure all sales are processed in line with regulatory and compliance standards, managing audits and contributing to the smooth transition to CRM systems. - Cross-functional Collaboration: I work closely with the finance, sales, and legal teams to align strategies and ensure that every aspect of customer interaction is handled efficiently. Through a proactive approach to problem-solving, strong leadership, and a customer-centric mindset, I continuously strive to elevate the customer experience and drive operational success at Énergies France.
Gestionnaire de Litiges
Energies FranceGestionnaire de Litiges
Feb. 2021 - Jan. 2025Paris, Île-de-France, France
Conseillère et Courtière en Energies
Energies FranceConseillère et Courtière en Energies
Sep. 2020 - Feb. 2021Paris, Île-de-France, France
Business Developer
FromScratch.AgencyBusiness Developer
May. 2019 - Nov. 2019Brussels Area, Belgium
Asistente Financiera
Provalliance EspañaAsistente Financiera
Mar. 2018 - Jan. 2019
Vendor
Marché CharrasVendor
May. 2016 - Dec. 2016Courbevoie, France

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