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Network Power<100 people
Roles
✨33%
Business Owner
📝33%
Influencer or Blogger
🧨33%
Consulting
Geos
🇺🇸33%
United States
Work Background
DelicornerCustomer Care and Account Management
Jan. 2025St.-Ouen, Île-de-France, France
Energies FranceCustomer Service and Sales Compliance Manager
Mar. 2023 - Jan. 2025Gennevilliers, Île-de-France, FranceKey highlights of my role include: - Leading and Mentoring Teams: I recruit, train, and guide the customer service team, providing ongoing feedback and development to ensure high performance and customer satisfaction.
- Driving Operational Excellence: I design and implement performance indicators (KPIs) to track and enhance service delivery, while continuously improving internal processes and customer experience.
- Handling Complex Client Interactions: I manage high-stakes customer complaints, resolve disputes, and work closely with key suppliers such as ENGIE and Total Energies to find solutions that balance client needs with company goals.
- Sales Compliance and Oversight: I ensure all sales are processed in line with regulatory and compliance standards, managing audits and contributing to the smooth transition to CRM systems.
- Cross-functional Collaboration: I work closely with the finance, sales, and legal teams to align strategies and ensure that every aspect of customer interaction is handled efficiently. Through a proactive approach to problem-solving, strong leadership, and a customer-centric mindset, I continuously strive to elevate the customer experience and drive operational success at Énergies France.
Energies FranceGestionnaire de Litiges
Mar. 2021 - Jan. 2025Paris, Île-de-France, France
Energies FranceConseillère et Courtière en Energies
Sep. 2020 - Mar. 2021Paris, Île-de-France, France
FromScratch.AgencyBusiness Developer
May. 2019 - Nov. 2019Brussels Area, Belgium
Provalliance EspañaAsistente Financiera
Mar. 2018 - Jan. 2019
Marché CharrasVendor
May. 2016 - Dec. 2016Courbevoie, France
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