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Work Background
SOAS University of LondonProject Manager
Jan. 2022 - Dec. 20255 Contract Renewals/36 Months
• Leading three business change projects relating to conducting a review of current student assessments processes and implementing technical/operational optimisations, a further project looking at student enrolment and organisational changes, as well as a Student Records System project.
• The Assessments project including working with a broad range of stakeholders within IT, Registry and Academic Departments to create an end to end process map, capture and scope opportunities to automate and streamline processes and implement interim and long term solutions.
• The Start of Academic Year project included a range of workstreams including streamlining student enrolment processes to enable enrolment activities to be brought forward, HESA Data Future changes and reviewing and updating all systems within the organisation to reflect a new organisational structure.
• The Student Records System project focused on developing and managing a backlog of issues that were then developed and implemented in priority order to ensure that the Student Records System remained fit for purpose while a new Student Records System was procured and implemented. This involved managing technical and operational teams across Registry, Assessments, Admissions, Learning & Development and Student Wellbeing.
University of KentProject Manager
Jan. 2022 - Dec. 20222 Months
• Short term contract providing project management support, advice and guidance to a school planning on undertaking a curriculum review to identify where efficiencies could be made and how these could be implemented.
Homes EnglandProject Manager
Jan. 2021 - Dec. 20235 Contract Renewals/20 Months
• Leading on a high profile project for a large government agency that was tasked with looking at how management information, reporting and data were used for decision making in the organisation and developing a set of recommendations, user requirements, business case and implementation roadmap.
• This included working with a broad range of senior stakeholders, including the Chief Executive, board members and MI producers to identify and document current state MI landscape and capture future state requirements through a range of engagement methods.
• This project successfully engaged stakeholders, obtained buy in and support for change in provision of MI by ensuring future state user requirements were aligned to strategy and Terms of Reference for each governance forum, including at Board level. These user requirements are now in the process of being rolled out, alongside a set of supporting future state recommendations that will not only bring greater consistency and efficiency to MI in the organisation, enable more effective decision making, provide greater efficiencies in MI production and create a supporting framework to embed the change in the organisation.
Harmonic LimitedSenior Project Consultant
Jan. 2020 - Dec. 20213 Contract Renewals/9 Months
• Supporting a Project Management Consultancy working with a well known Defence Manufacturer to provide advice and support in developing and implementing a range of project/programme controls and project schedules for multiple programmes of work, up to £90 Million in value.
• This included working with a broad range of SME’s and stakeholders in creating schedules, and developing existing schedules, to ensure alignment to scope, resource profiles, data and reporting accuracy and applying DCMA scoring to increase and maintain schedule integrity.
• By leading and upskilling project planners, project managers and technical leads I was able to develop and implement a range of schedules that were activity driven, reflected reality, streamlined reporting, and accurately captured the complex interdependencies between functional areas and vendors for four programmes, up to a value of £90 Million, using Microsoft Project. The client had not been able to successfully raise their schedule and project management maturity to this level previously using their existing resource.
Department for Business and TradeProject Manager
Jan. 2020 - Dec. 20202 Months
• Short term contract leading on the development of an integrated programme plan for the Green Homes Grant Voucher Programme at the Department of Business, Energy and Industrial Strategy. • Delivery on this project focused on bringing together a wide range of schedules from workstreams, suppliers and stakeholders, within a very short space of time, into one, cohesive schedule, that enabled the programme team to visualise tasks, dependencies, milestones and vendor performance/slippage ahead of time, enabling forward planning, rather than reactive firefighting.
UCLProject Manager
Jan. 2019 - Dec. 20206 Months
• Leading the research support element, generating over £500 million annual income, of a large transformation programme. • Delivery on this project focused on the design of a new target operating model, user experience, training development and new intranet and internet research portals.
• My work also focused on working with the project team and stakeholders on project planning, prioritisation, governance, and budget forecasting to ensure the design phase was delivered on time and budget.
Dorset CouncilProject Manager
Jan. 2018 - Dec. 20192 contract renewals/12 Months
• Orchestrated two critical data and application migration projects for a large change programme merging six local authorities within a very tight timescale.
• My remit for the first data migration project involved rescuing a project whose timeline was slipping. There was no clear plan in place to manage the analysis, requirement development, data migration implementation and testing for over 150 applications.
• Within the space of a few weeks, the project had been turned around and refocused on priority applications to provide a safe and legal service for day one, which I delivered on time. All data migration activities had been validated, requirements confirmed, governance managed, and delivery/testing successfully managed. These actions ensured that the project successfully delivered a safe and legal service for the launch of the new unitary authority. • My remit for the second project involved initiating, planning and implementing the migration and decommissioning of over 60 applications from one data centre to another within a fixed timescale.
• This project was successfully implemented within the fixed timescale, while also coming in under budget. I delivered this project while the organisation was dealing with the impacts of going through substantial organisational change, domain migrations and a device refresh.
The Open UniversityProject Manager
Jan. 2018 - Dec. 20181 contract renewal/8 Months
• I successfully led two business change projects within a larger £100 million transformation programme.
• The first project led the implementation of a curriculum review tasked with making annual savings of approximately £12 million per year. The scope of this project involved developing and implementing communication plans, system changes, union and staff communications and message, as well as university and programme governance. • The project was successfully delivered on target to cut the organisation operating deficit by approximately 50% from this single project alone. Proactive messaging and engagement with over 20,000 students and 200 staff were implemented successfully, with only three complaints received. The communications and process changes made in the organisation to deliver this project are as an example of streamlining processes, collaborative working and system changes that were more widely embedded.
• The second project was leading the development and implementation of a career development and management framework, alongside a range of software tools and policies to support workload, staff and financial planning.
Warwickshire County CouncilProject Manager
Jan. 2017 - Dec. 20181 contract renewal/6 Months
• Leading the refurbishment of five library buildings within a short implementation window. • Delivery on this project included project governance, stakeholder management, scheduling, contractor and supplier management and budget/change controls. • The refurbishments were delivered on time. Due to design reviews, removing and adapting design elements and efficient sequencing, the programme was implemented 11% under the planned budget during my time leading the programme.
British CouncilProject/Programme Manager
Jan. 2017 - Dec. 20172 contract renewals/10 Months
• Successfully orchestrated the turnaround of a five year, multi-million USD international development project with the British Council in Bangladesh for the Bill and Melinda Gates Foundation focused on library development and digital content. The deliverables on this project included Curriculum Development and Training, Advocacy and Policy Making, Building Design and Redevelopment, Service Offering, e-Learning and e-Library and Digital Services.
• My initial focus was on analysing the root causes of why the programme was failing. I then moved into developing and leading a recovery plan to build the delivery team back up, provide guidance and support, build motivation and capacity to gain momentum and get the projects back on track.
• Other areas of focus included training planning and delivery, library software scope, procurement, and implementation, digital and e-learning and library design and refurbishment programmes.
• This role has included creating project management tools, reporting, project ways of working, recruitment of project teams and consultants, procurement, and remote team management to ensure that the programme is successfully delivered once handed over to permanent staff.
Smitton Consulting LimitedProject Manager
Jan. 2016Working on a range of projects and programmes for public sector, higher education and commercial clients. These projects are listed below with further detail contained in the Experience section of my profile. SOAS - 36 Months/5 Contract Renewals
Student Records System Remediation Project
Assessments Process Improvement Project
Start of Academic Year Process Improvement Project Homes England - 20 Months/5 Contract Renewals
Agency Management Information and Reporting Project University of Kent - 2 Months
Curriculum Review Project Harmonic - 9 Months/3 Contract Renewals
Project Scheduling Consultancy Project Department of Business, Energy and Industrial Strategy - 2 Months
Planning and Scheduling Consultancy Project UCL - 6 months
Digital Transformation Programme - Research Target Operating Model Project Dorset Council - 12 Months/2 Contract Renewals
Data Migration Project
Application and Data Decommissioning Project Open University - 8 Months/1 Contract Renewal
Curriculum Review Project
Workforce Planning and Management Project Warwickshire County Council - 15 Months/3 Contract Renewals
Library Refurbishment Project
Business Case Development British Council - 10 Months/2 Contract Renewals
Library Transformation Programme University of Bristol - 9 Months/1 Contract Renewal
Payroll, Integrations and Reporting ERP Project Further details on these projects can be found under the linked projects section on my LinkedIn profile.
University of BristolProject Manager
Jan. 2016 - Dec. 20161 Contract Renewal/9 Months
• Leading multiple workstreams within a large ERP transformation project implementing Agresso. • I successfully led the Payroll, ICT and Business Process, Users and Reporting workstreams.
• I reengaged stakeholders with the project; ensured additional resource was committed to a new, prioritised list of tasks, which were able to be delivered with no/minimal bespoke coding or requirement for deep-dive process capture in a realistic period.
Warwickshire County CouncilProject Manager
Jan. 2016 - Dec. 20162 contract renewals/9 Months
• Developed business cases, project schedules and plans for three high profile change focused public-facing initiatives. • These projects were focused on refurbishing several library buildings, procurement, researching and implementing new technologies and ways of working.
British AirwaysProject Manager
Jun. 2015 - Dec. 2015HeathrowWorking for British Airways within the Recruitment function managing a range of projects, as well as departmental Programme Board, working within a Prince2/Agile environment. These projects focused on embedding business, process and systems change, Recruitment Process Outsourcing, communications and the use of new technologies, such as SharePoint. Within the PMO function I updated and standardised project documentation and reporting used within the department. This also involved introduced a standard project governance structure that was implemented across all projects. One of the projects that I managed introduced Recruitment Process Outsourcing into the department for volume hire campaigns. The main elements of this project involved process mapping, business analysis, reporting, communications audit and planning, as well as working with both internal colleagues and multiple suppliers. This project was successfully delivered and was used for over 4000 hires over the initial 12 months. I also managed a project that introduced SharePoint, as well as embedding the use of Office 365 within the department. This was primarily a business/cultural change project with the focus on moving teams from a LAN based, ‘silo’ way of working to a more collaborative and open style of working.
Somerset County CouncilProject Manager
Oct. 2014 - Jun. 2015TauntonWorking for Somerset County Council supporting two high profile projects. The first project involved providing project management and data analysis for a public consultation. The second project involved acting as a Project Manager implementing business process and system changes. My first project involved implementing a project and data management structure and methodology, based on previous experience and best practice. I was also involved in managing the data analysis process and developing the final report. This role also involved resource management/planning and reporting. Based on the methods and structures I introduced I ensured that the project was on course to deliver its findings within the extremely tight timescales required by the political and financial constraints of the public consultation. My second project involved mapping existing business processes within a business unit, developing business process changes, implementing process and system changes whilst ensuring that existing staff and management brought in to those changes. By implementing the recommended changes, I was able to reduce the planned FTE requirement in the business unit by 60%, streamline business processes, increase usage of existing IT systems, whilst improving reporting and data usage to ensure that revenue can be increased.
AtkinsPMO
May. 2014 - Sep. 2014Bristol, United KingdomWorking for Atkins within the PMO on a large civil engineering programme on a short term contract basis to gain more experience of the PMO function within a consultancy environment. My main focus in this role was financial and project reporting, forecasting, scheduling and analysis, supporting up to 10 Project Managers and Directors across over 100 projects. I also supported the Project Managers and Directors not only with high level analysis and reporting, but also with day to day project housekeeping tasks using a variety of programs and tools, such as Excel and project reporting software.
HuaweiProject Manager
May. 2012 - Apr. 2014Reading, United KingdomWorking for Huawei on a large telecoms related project. My main function in this role involved managing the change and cost control functions across the program for sub-contractors. This involved developing new business processes and reporting tools where none previously existed. I also developed training manuals, reports and guidance for Huawei's internal project software, for both Project Managers and Huawei partners, to ensure that the main project management tool was used to its full potential.
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