Juniper NetworksProgram Director, Quality of Account Mgt
Jan. 2008 - Apr. 2012Responsible for developing corporate standardized practice across all theater and sectors for areas such as Business Development/sales execution to technical solutions. Development of account plan, territory plan, playbooks and use of current infrastructure to maximize automation/create efficiencies within a large international company. Researching business intelligence offerings/best practices to expedite rollout and realize efficiencies. Responsible for identifying other areas of automation within department management. Actively involved with quality metrics, customer satisfaction teams and creating repeat processes to expand business. Development of training/delivery of coursework to implement new practices.