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Work Background
Real Financial LegacyLife Insurance Broker
Oct. 2022United States•Selling insurance policies and finalizing policy agreements
•Maintaining detailed records of all transactions and client interactions
•Assisting clients with filing insurance claims and processing claims on their behalf
•Building and maintaining strong relationships with clients to retain their business and generate referrals
•Staying up-to-date with changes in the insurance industry and regulatory requirements
•Meeting sales targets and achieving revenue goals
Amazon Web ServicesData Center Technician IV
Sep. 2017 - Apr. 2025Washington D.C. Metro Area•Supervise work and maintain comprehensive workflow and ticketing system.
•Guide and train the junior technicians in the DCO organization
•Provisioning, maintaining and troubleshooting server equipment.
•Responding to server and infrastructure outages.
•Performing scheduled hardware maintenances.
Amazon Web ServicesData Center Technician III
Sep. 2016 - Sep. 2017Washington D.C. Metro Area•Provision, maintain and trouble shoot server equipment.
•Respond to server and infrastructure outages.
•Perform scheduled hardware maintenances.
•Resolve internal trouble ticket requests.
•Maintain core data-center infrastructure.
•Follow standardized cabling and organization standards.
•Tracking inventory as it's delivered and used in production.
•Document and update deployed server hardware and network equipment .
Insight Global - Amazon Web ServicesData Center Technician
Oct. 2015 - Sep. 2016Washington D.C. Metro Area•Provision, maintain and trouble shoot server equipment.
•Respond to server and infrastructure outages.
•Perform scheduled hardware maintenances.
•Resolve internal trouble ticket requests.
•Maintain core data-center infrastructure.
•Follow standardized cabling and organization standards.
•Tracking inventory as it's delivered and used in production.
•Document and update deployed server hardware and network equipment.
Pepco Holdings, Inc.Tier 3 Information Technology Intern
Dec. 2014 - Sep. 2015Washington D.C. Metro Area• Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues computer hardware, software, printers, and peripherals.
• Install, configure and maintain network communications hardware to meet connectivity requirements Works with the Engineering department to strategically amend, upgrade, and streamline company systems to resolve software issues
• Communicates and follows up with third party consultants and vendors to ensure issue resolution.
• As directed, troubleshoots and modifies operating system and customization insure compliance with NERC standards
• Perform regular system monitoring, verifying the integrity and availability of all hardware, • Perform regular reviewing of system and application logs, and verifying completion of scheduled processes
• Perform regular security monitoring to identify any possible intrusions
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. • Maintain data center environmental and monitoring equipment
Stout Risius RossInformation Technology Intern
May. 2014 - Sep. 2014Washington D.C. Metro Area• Responds to incoming calls and e-mails from users.
• Identifies general setup and configuration issues.
• Diagnoses, resolves and supports software and hardware issues.
• Documents, tracks and monitors issues to ensure timely resolution. Utilizes service tracking software.
• Assists in the support and maintenance of user account information, including rights, security and systems groups.
• Sets up and reconfigures new and existing computers.
• Assists in the documentation, maintenance, upgrade or replacement of hardware and software systems.
• Maintains updated records for inventory and configuration.
• Communicates and follows up with third party consultants and vendors to ensure issue resolution.
• Maintains a clean and organized work space.
• Tracks equipment life, warranties and replacement needs.
• Disposes of old equipment.
• Assists in project site setup and demobilization.
• Assists in networking maintenance tasks including firewall setup and maintenance tasks.
• Performs other duties and services to ensure services are delivered successfully and clients are satisfied.
• Maintains excellent attendance and punctuality.
Best BuyComputer Sales Associate
Feb. 2014 - May. 2014• Engage customers using, selling skills to build complete solutions while maintaining a balance of high velocity and high service.
• Communicate to customers what’s possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
U.S. Department of Justice -United States Marshals ServiceIntern
Sep. 2013 - Dec. 2013Crystal City Virginia• Coordinated efforts with Program Analyst, Contractors and Software Developers on all data migration, validation and system construction that will increase employee productivity.
• Designed, Tested & Implemented SharePoint workflow systems with automatic execution with predefined policies applied
• Led a team of colleagues to aid in designating business process of proposed asset management system that will increase system efficiency
• Analyzed and corrected data elements in current management system that led to more accurate reporting
• Led a team of analysis to provide accurate financial data to decreasing spending • Configured Blackberries and IPads for use within VPN and Intranet websites
McDonald's CorporationCashier
Oct. 2012 - Jan. 2013Vienna, Virginia, United StatesInsure quick, precise and pleasurable customer service, resolve customer grievances, offer exclusive, products deals to customers, maintain sanitary, presentable and organized work area, assisted management team with sales recommendations, train and assist new colleagues on new software and equipment
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