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Work Background
LLC Media AgencyCustomer Relations Specialist
Aug. 2019 - Aug. 2021İstanbul, TürkiyeI ensured high customer satisfaction by listening to customer demands and quickly resolving their problems. I analyzed customer feedback and developed suggestions for continuous improvement of service quality. I established long-term relationships by effectively communicating with different customer profiles, correctly understanding their needs and offering the most appropriate solutions. I identified potential customer complaints in advance, offered proactive solution suggestions and tried to prevent negative situations from occurring. I increased company revenue by offering cross-selling opportunities to customers and strengthened customer loyalty by providing after-sales support.
LLC AJANSDigital Marketing Manager
Sep. 2018 - Sep. 2024TürkiyeDuring her time at the agency, she has experienced all departments of the agency and has taken an active role in the field of executive assistant, customer relations management and digital marketing in the process of reaching a level where the work can be marketed. I continue to be a team manager in the digital marketing and social media departments.
LLC Media AgencySocial Media Manager
Aug. 2018 - Aug. 2020İstanbul, TürkiyeBy undertaking the management of the company's accounts on all social networks and playing a role in developing creative content for the accounts, care was taken to ensure that the investments made by the companies in social networks were used effectively.
By measuring, evaluating and reporting the volume of activities carried out on social media, the use of this data was ensured in the process of creating new activities.
By reading all the data obtained, developing solution-oriented approaches that would increase the efficiency of other campaigns, analyzing the work done by competitors in order to advance the operation of the company's social media accounts, and creating new content in line with the trends.
By learning the operation of all the tools used on social media, it was helped to use innovations that would benefit the company.
By planning for social media activities, new strategies were created. The brands were followed with all their processes.
Era TrendsSocial Media and Design Expert
Jun. 2018 - Aug. 2018Beşiktaş,İstanbul,TürkiyeThe company's catalogue, brochure and social media designs were made and the printing process was followed up.
Memorial Healthcare GroupPublic Relations And Advertising
Aug. 2017 - Sep. 2017Istanbul, TurkeyProviding support for the organization of promotions such as brochures, videos, social media messages, etc. Involvement in the process of creating SEO content and transcribing the content of the interviews. Working in cooperation with marketing and relevant units.
Özel Yeşilyurt Açı KolejiPublic Relations And Advertising
Aug. 2016 - Sep. 2016Istanbul, TurkeyProviding support for the organization of promotions such as brochures, videos, social media messages, etc. Worked in collaboration with marketing and related units.
Biga BelediyesiPublic Relations And Advertising
Jul. 2016 - Aug. 2016Canakkale, TurkeyThe Press and Public Relations department played an active role in carrying out the necessary work to promote the institution's activities in the media within the scope of press publication. Support was provided in the process of preparing press releases, making announcements and establishing a bridge between the institution's organizations and the press.
It was involved in the archiving of all positive or negative news and
the process of institutional activity organizations.
Tour Da TourismSales And Marketing Representative
May. 2016 - Aug. 2016Istanbul, TurkeyIn the Sales and Marketing department of the tourism company, support was provided in the areas of market and target audience analysis of the tours, determination of tour scope and pricing, various communication and advertising campaigns, product promotion and delivery of components.
SAM AraştırmaResearch Assistant
Apr. 2016 - Jun. 2018Istanbul, TurkeyIn the research company, the process of conducting market research for brands was managed and the process of preparing reports was also carried out.
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