Simon Leliévre - Support specialist, CC IT

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Work Background

CC IT SverigeSupport Specialist

Dec. 2021Malmö, Skåne, SverigeMy greatest and proudest achievment at CC IT is starting our support departement and growing it from 1-5 employees, at the same time as growing the user base from 0 to over 600 users, tackling all challenges that comes with such a growth journey. In my role as team leader and product owner for the support department I get to work with both hard, and soft values. Coaching my co-workers and also deep diving in statistics and BI, to help form data driven and concious decisions regarding our products and offers. In this role I’ve also been responsible for implementing our new CRM system. This process let me evaluate, test and rank several different CRM systems and choosing the one most suitable for our organization, followed by the implementation and education in the organization.

CC IT SverigeIT Consultant

Mar. 2019 - Mar. 2022Helsingborg, SverigeAs an IT consultant, working B2B towards small and medium sized corporations you’re tasked with everything from user support and daily business to SEM and web development.

Helsingborg Arena & ScenDeputy member of board

Jan. 2019 - Aug. 2022Helsingborg, SverigeA part of offering the best entertainment, experience and events in Helsingborg.

Leliévre ConsultingFounder

May. 2011 - Mar. 2019Helsingborg, SverigeAt Leliévre Consulting we strive to help people be their best self - online and offline. As a small business owner you always learn new things. No challenge is too big or too small. You learn to work independently and to always deliver results of the highest standard. This has built my foundation to work seemlesly in every organization and role.

HelsingborgshemMember of the board

Oct. 2018 - Dec. 2018Helsingborg, Sverige

HelsingborgshemDeputy member of the board

Jun. 2016 - Sep. 2018Helsingborg, Sverige

Region SkåneDeputy Chairman of the advisory committee for eHealth

Nov. 2016 - Oct. 2018Kristianstad, SverigeWorking with the development of e-health that will contribute to new solutions and approaches necessary for us also in the future be able to offer residents an accessible, safe and quality-assured health care.

Region SkåneMember of Regional Council

Nov. 2014 - Oct. 2018Kristianstad, Sverige

FS DataE-Commerce Manager

May. 2016 - Nov. 2016Helsingborg, SverigeResponsible for e-commerce, strategy and development of fsdata.se

FS DataE-commerce Trainee

Nov. 2015 - May. 2016Helsingborg, SverigeResponsible for e-commerce, strategy and development of fsdata.se

Janssondata ABSales

Jun. 2014 - Nov. 2015Helsingborg, SverigeAs a certified Apple Product Professional the work of being a store salesman and support consultant is woven together into an interesting combination that always is testing your abilities to solve problems and trains you in delivering the best customer experience.

Phonera Företag ABCustomer Service Agent

Mar. 2015 - Sep. 2015Malmö, SverigeIn daily communication with customers you’re constantly challenged to give every customer the best possible experience. Every day delivers a new case with specific opportunities and challenges. I also go the opportunity to be in charge of the company’s second line support responsible for questions regarding ADSL.

ModeraternaProject Manager - Skåne

Sep. 2014 - Sep. 2014Helsingborg, SverigeResponsible for managing and running our election information site at Väla köpcentrum during the final election weeks

Kullander AB - Apple Premium ResellerJunior Technical Support Consultant

Feb. 2012 - May. 2014Helsingborg and Malmö, SwedenAs a certified Apple Product Professional the work of being a store salesman and support consultant is woven together into an interesting combination that always is testing your abilities to solve problems and trains you in delivering the best customer experience.