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Work Background
CC IT SverigeSupport Specialist
Dec. 2021Malmö, Skåne, SverigeMy greatest and proudest achievment at CC IT is starting our support departement and
growing it from 1-5 employees, at the same time as growing the user base from 0 to
over 600 users, tackling all challenges that comes with such a growth journey. In my role as team leader and product owner for the support department I get to work with both
hard, and soft values. Coaching my co-workers and also deep diving in statistics and BI,
to help form data driven and concious decisions regarding our products and offers. In
this role I’ve also been responsible for implementing our new CRM system. This process
let me evaluate, test and rank several different CRM systems and choosing the one
most suitable for our organization, followed by the implementation and education in
the organization.
CC IT SverigeIT Consultant
Mar. 2019 - Mar. 2022Helsingborg, SverigeAs an IT consultant, working B2B towards small and medium sized corporations you’re tasked with everything from user support and daily business to SEM and web development.
Helsingborg Arena & ScenDeputy member of board
Jan. 2019 - Aug. 2022Helsingborg, SverigeA part of offering the best entertainment, experience and events in Helsingborg.
HelsingborgshemMember of the board
Oct. 2018 - Dec. 2018Helsingborg, Sverige
Region SkåneDeputy Chairman of the advisory committee for eHealth
Nov. 2016 - Oct. 2018Kristianstad, SverigeWorking with the development of e-health that will contribute to new solutions and approaches necessary for us also in the future be able to offer residents an accessible, safe and quality-assured health care.
HelsingborgshemDeputy member of the board
Jun. 2016 - Sep. 2018Helsingborg, Sverige
FS DataE-Commerce Manager
May. 2016 - Nov. 2016Helsingborg, SverigeResponsible for e-commerce, strategy and development of fsdata.se
FS DataE-commerce Trainee
Nov. 2015 - May. 2016Helsingborg, SverigeResponsible for e-commerce, strategy and development of fsdata.se
Phonera Företag ABCustomer Service Agent
Mar. 2015 - Sep. 2015Malmö, SverigeIn daily communication with customers you’re constantly challenged to
give every customer the best possible experience. Every day delivers a new
case with specific opportunities and challenges. I also go the opportunity to
be in charge of the company’s second line support responsible for questions
regarding ADSL.
Region SkåneMember of Regional Council
Nov. 2014 - Oct. 2018Kristianstad, Sverige
ModeraternaProject Manager - Skåne
Sep. 2014 - Sep. 2014Helsingborg, SverigeResponsible for managing and running our election information site at Väla köpcentrum during the final election weeks
Janssondata ABSales
Jun. 2014 - Nov. 2015Helsingborg, SverigeAs a certified Apple Product Professional the work of being a store salesman and
support consultant is woven together into an interesting combination that always is
testing your abilities to solve problems and trains you in delivering the best customer
experience.
Kullander AB - Apple Premium ResellerJunior Technical Support Consultant
Mar. 2012 - May. 2014Helsingborg and Malmö, SwedenAs a certified Apple Product Professional the work of being a store salesman and
support consultant is woven together into an interesting combination that always is
testing your abilities to solve problems and trains you in delivering the best customer
experience.
Leliévre ConsultingFounder
May. 2011 - Mar. 2019Helsingborg, SverigeAt Leliévre Consulting we strive to help people be their best self - online and offline. As a small business owner you always learn new things. No challenge is too big or too small. You learn to work independently and to always deliver results of the highest standard. This has built my foundation to work seemlesly in every organization and role.
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