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Work Background
Altera Digital HealthDirector - Solution Specialist Team
May. 2024 - Apr. 2025St Louis, Missouri, United StatesPromoted to direct the delivery of world class demonstrations to prospective opportunities utilizing a team of solution experts for a global healthcare IT leader that develops and elevates technology to connect and inspire healthier communities. • Provided sales enablement to four business units – Sunrise, Paragon, Ventus, and Care in Motion; supported sales projections by anticipating client needs and developing a pipeline with cross team collaboration and intense focus on multi-tasking.
• Offered leadership and direction to a remote team including a Pharmacist, a Lab Technician, two Nurses, two Physicians, two Revenue Cycle Specialists, an Analytics Specialist, and two Schedulers to support EHR sales throughout North America.
• Assessed opportunities with Sales and prioritized demonstrations of specialty Surgery, Radiology, and Anesthesia solutions.
• Maintained responsibilities from previous role and personally performed 65 presentations (out of total team 300) at hospitals and healthcare systems nationwide; developed and implemented plans to cross train the demo specialists.
• Managed the Sales Support Demonstration process through request, demo preparation, delivery, and post demo review stages utilizing direct and matrix management practices; continuously improved processes to ensure high quality demonstrations.
• Optimized resource allocation for enterprise and specialty demos and led presentation strategy for complex opportunities.
• Developed demonstrations for Ambient Listening technology using AI to recap conversations between patients and providers.
• Built and maintained strong client relationships, gathered competitive intelligence, and utilized Salesforce CRM.
• Recruited, mentored, managed performance, provided feedback, and recognized top Solution Specialists.
Altera Digital HealthExpert Solutions Specialist (Apr. 2019 to May 2024) | Sr. Specialist (May 2011 to Apr. 2019)
May. 2011 - May. 2024St Louis, Missouri, United StatesContinued to prepare and deliver tailored, meaningful and competitive presentations to prospective opportunities following Harris Computer Corporation’s acquisition of Allscripts (May 2022) and renaming the business unit to Altera Digital Health. • Worked closely with the sales team to strategize opportunities to sell Sunrise Clinical Manager and Paragon Denali SaaS solutions, manage the discovery process, prepare and perform end-to-end product demonstrations, and complete post-demo debriefs.
• Collaborated with leadership to deliver presentation opportunities, priorities, competitive messaging, and differentiation.
• Developed and nurtured client relationships with hospitals and health systems throughout the U.S. and helped to support and train international counterparts in U.K., Singapore, Australia, and Canada.
• Helped to quality test new software with expertise blending clinical knowledge and advanced technologies, demonstrated new releases or new functionality, and assisted Marketing in production of videos to highlight new features.
• Assisted with annual client evaluations and identified opportunities to optimize the system based on best practices.
• Helped to design, build, and bring to market an integrated radiology solution and an integrated surgery solution.
• Trained as a reseller of Provation iPRO, a mobile anesthesia solution to efficiently document perioperative and procedural events.
• Trained as a reseller of Hospital IQ (LeanTaas) to demonstrate predictive analytic solutions for surgical & capacity planning mgt.
• Demonstrated Nuance Dragon Medical One and PowerScribe 360 voice-to-text within product demonstrations for providers.
Altera Digital HealthSolution Specialist
May. 2008 - May. 2011St Louis, Missouri, United StatesHired by Eclipsys Solutions Corp. in May 2008 and remained in role following its merger with Allscripts in May 2010. • Managed presentation event processes throughout request, discovery, preparation, delivery, and post-event follow-up phases.
• Translated client requirements into engaging and persuasive demonstrations of Sunrise Clinical Manager.
• Participated in pre-demo discovery to identify specific client challenges and provide a tailored, value-focused presentation.
• Worked effectively with senior healthcare executives and internal cross-functional teams.
Northwestern Memorial HospitalClinical Analyst
May. 2005 - May. 2008Chicago, Illinois, United StatesPromoted following completion of MS Degree to lead clinical workflow analysis, EHR system implementation, and user training at an academic medical center in downtown Chicago with physicians, surgeons, and caregivers representing nearly every medical specialty. • Served as liaison between clinical nurses and IT staff to perform a workflow needs analysis, and design, build, and implement an EHR system with 200+ order sets, manage the security rules, and build the nursing and allied health clinical documentation.
• Provided leadership, direction, and motivation to two Application Analyst Is to ensure exceptional performance.
• Assisted with the build and testing of the EHR for a new hospital, and managed the reallocation and realignment of service beds, locations, charges, and rules for the relocation of the top two floors of the Feinberg Pavilion to the new hospital.
• Managed regression testing and integration testing for any upgrades or new releases for Cerner Millennium (Oracle Health).
• Partnered with clinicians on the design, build, optimization, and maintenance of modules in the Cerner Millennium Suite database including Order Sets, Order Catalog, Security, Rules, Nursing, and Allied Health Documentation.
• Analyzed clinical data to generate reports and insights to support clinical decision making and improve patient outcomes.
• Coordinated and provided end-user EHR application training to clinical staff and created training documentation.
• Served as lead analyst for establishing and maintaining end-user security component tools.
• Worked closely with hospital operations to support Prentice Women’s Hospital and the reorganization of hospital service lines.
• Monitored/optimized EHR system performance; identified and resolved issues to ensure smooth operation and user satisfaction.
Northwestern Memorial HospitalClinical Staff Nurse
Jul. 2000 - May. 2005Chicago, Illinois, United StatesProvided primary individualized care to patients in various settings throughout the hospital. • Delivered safe, compassionate, and comprehensive nursing care to patients in internal medicine, general and specialty surgery, Pre-Op/PACU, neurology, orthopedics, telemetry, oncology, and clinical research for inpatient and ambulatory clinical trials.
• Regularly served as Charge Nurse, managing staff assignments to match patient acuity, overseeing admission and discharge of patients, ensuring optimal patient outcomes, maintaining patient satisfaction, and directing efficient workflow.
• Served as mentor, educator, and role model as Preceptor to Student Nurses and new Staff Nurses.
• Respected as a superuser and trained staff in new applications and components of the Oracle Health/Cerner EHR.
Mayo Clinic ScottsdaleTravel Nurse
Jan. 1999 - Jun. 2000Scottsdale, Arizona, United StatesContract Position with Medical Express International • Delivered high-quality compassionate care to patients in the cardiovascular/telemetry, surgical, and CT ICU step down units.
• Helped open the new 178-bed hospital which was the first hospital planned, designed, and built by Mayo Clinic in Arizona.
St. Anthony Central HospitalTravel Nurse
Oct. 1998 - Jan. 1999Denver, Colorado, United States• Provided primary care to patients in the general medicine unit during a 13-week contract.
• Monitored patient health, documented findings, administered medications, and collaborated with physicians.
Barnes-Jewish HospitalStaff Nurse
Jun. 1997 - Oct. 1998St Louis, Missouri, United StatesProvided direct patient care using clinical expertise, compassionate communication, and adherence to healthcare protocols at a nationally recognized academic hospital affiliated with the Washington University School of Medicine. • Assessed, planned, implemented, and evaluated individualized care for patients on the medical surgical/telemetry unit.
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