Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥33%
Startup Founder
💸33%
Marketing
✨33%
Business Owner
Geos
Work Background
Quality Analyst
FoundeverQuality Analyst
Feb. 2025Cluj-Napoca, Cluj, RomaniaMonitor and evaluate daily performance of Customer Service Representatives to ensure alignment with quality standards and company procedures. Provide structured, actionable feedback and individual coaching sessions to support continuous improvement in communication, accuracy, and user satisfaction. Reviewed over 1,600+ customer interactions, focusing on procedural compliance, tone of voice, and conversation etiquette. Contributed to raising service quality by helping agents deliver clear, professional, and effective support through consistent feedback and targeted guidance. Other than that, as a Quality Analyst, I teach the agents and provide all updates regarding Temu's policies, procedures and the quality customer service.
Customer Service Representative
FoundeverCustomer Service Representative
Dec. 2023 - Feb. 2025Cluj-Napoca, Cluj, RomaniaI assisted the Temu's users and provide the best possible solution for their issues and to impact the Temu user experience in general. By communicating with the customers on a daily basis, it is important for me to provide a user-friendly and empathetic approach, supported with an accurate procedural system and policies.
Front Desk Staff
Hotel Grand LakesFront Desk Staff
Aug. 2023 - Sep. 2023Plitvicka Jezera, Lika-Senj, Croatia
Founder
Premium Living ConceptFounder
Sep. 2022 - Feb. 2023SerbiaThe Premium Living Concept is a community of professionals, potential investors, and all admires of the real estate and premium lifestyle. It is also a platform that reveals all the potential of the real estate market and supporting the best national projects.
Business Consultant
Healing CoachesBusiness Consultant
Nov. 2020 - Sep. 2021I'm a Co-Founder, Holistic Business Development Coach and Director of Business Development department at Healing Coaches. Highly motivated about creating a business and marketing strategy, building a brand, and helping my coachees to transform or launch their own.
Marketing Consultant
FreelanceMarketing Consultant
Jul. 2020 - Feb. 2025Serbia- Helped young entrepreneurs to find their perfect niche and create a Business Development strategy - Helped entrepreneurs to attract new customers and build their relationship with them - Assisting them in Market Research - Advising them about creating their Social Media content
Social Media Manager
WolfMediaSocial Media Manager
May. 2019 - Feb. 2020Novi Sad
Business Development Associate
NS WEB DEVELOPMENT LLC NOVI SADBusiness Development Associate
Dec. 2018 - May. 2019Novi Sad- Collaboration with media companies and distributors. - Market research - Creating a marketing strategy and activities - Sales
Brand Ambassador
LunchIn™Brand Ambassador
Nov. 2018 - Feb. 2025Novi SadWe inspire people to create a remarkable life. - Planning and Organising networking meetings - Promote an event via social media platforms - Created a networking community - Communicating with the local restaurants
Business Development Associate
CLOUDWEBOPSBusiness Development Associate
Oct. 2015 - Nov. 2015Novi Sad, SerbiaAmazon Web Services Consultancy Partner
Empowerment Young Jobseekers
Center for Sustainability and Advanced EducationEmpowerment Young Jobseekers
Oct. 2014 - Oct. 2014Strumica, MacedoniaTraining for young jobseekers
Key Account Sales Manager
AIESEC SerbiaKey Account Sales Manager
Jan. 2014 - May. 2014Novi SadIT sector - Global Talent Program
Incoming Exchange Corporate Sales Manager
AIESEC SerbiaIncoming Exchange Corporate Sales Manager
Aug. 2013 - Jan. 2014Novi SadWhat is the Internship Programme (GIP – Global Internship Programme) ? The AIESEC Internship Programme enables organizations to approach students and graduates with great potential within the global network which includes more than 110 countries with more than 4000 partners each year, the access to AIESEC interns is confirmed as an efficient solution for short-term and long-term personnel needs. The programme enables your company to recruit young graduates and post-graduates in 6 weeks to -18 months period and involve them in the work on the company projects and activities. How does the programme contribute to the development of your company? - Regional Company Development - Quality - Target Markets - Diversity - Short-Term Projects - International Working Environment
Logistics at International New Year's Eve Volleyball Tour
The Volleyball Federation of VojvodinaLogistics at International New Year's Eve Volleyball Tour
Dec. 2012 - Jan. 2013Novi Sad
Student Volunteer
Kampus FestStudent Volunteer
Oct. 2012 - Oct. 2012University Campus of Novi Sad
Event Organizer
AEGEE-EuropeEvent Organizer
Sep. 2010 - Jun. 2011Novi SadPR European School

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