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Work Background
Accor PlusCyber Security & Network Cloud Engineer
Aug. 2019North Sydney, AustraliaResponsibilities:
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► Cyber Security & Network Cloud Engineer for Accor Plus across Asia Pacific ♦ Cyber Security - Audit, Identify, Protect, Detect, Respond, Recover across Asia Pacific all endpoints
♦ Network - Manage and support all IT network infrastructure requirements across Asia Pacific ♦ Cloud - AWS Solution Architect cloud infrastructure of company critical web services Accor Plus Major Achievements Include:
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► Cyber Security - Accor Plus Cyber Security Road Map
► Cyber Security - Google G-Suite Gmail Enforcing Two Factor Authentication (2FA)
► Cyber Security - Netsuite CRM Enforcing Two Factor Authentication (2FA)
► Cyber Security - Private / Public Web Portal - Policies, Standards, Guidelines and Procedures ► Networking - Designing and implementing (SD-WAN network infrastructure for Asia Pacific
► Networking - Cisco Meraki migration from traditional Cisco routers for Asia Pacific ► Networking - Foundation WAN Upgrading to meet future projects for the whole Asia Pacific ► AWS Cloud - Running Cost Optimisation, saving over $150k AUD over 12 months period
► AWS Cloud - Designed and implemented telephony environment to the AWS Cloud ► AWS Cloud - Designed and implemented Accor Plus website
► AWS Cloud - Designed and implemented new serverless (work from home solution) in the cloud
Accor PlusNetwork Engineer / Projects - Asia Pacific
Jul. 2016North Sydney, New South Wales, Australia
HealthscopeIT Manager - NSW/ACT Medical Centres
Oct. 2010 - Jul. 2016Sydney, AustraliaResponsibilities:
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♦ IT manager for Healthscope medical centres in ACT and NSW
♦ IT strategic planning ♦ User, management and business liaison/priority setting
♦ IT operations budget management - priorities, standards, procedures and performance monitoring
♦ IT team (5) leadership, management and support contactors from third party companies ♦ Tendering and procurement
♦ Vendor selection, management and performance monitoring
♦ Project approval, management and monitoring
♦ IT resource management - funding, personnel, equipment
♦ Service delivery
♦ Analysis and design of computer networks
♦ Implementation, support and maintenance of IT infrastructure ♦ Program upgrades ♦ Monthly reporting - system status, IT budget, system issues and safety status ♦ Solution deployment - test and production environments
♦ System maintenance
♦ IT system compliance
♦ Troubleshooting hardware, software and networks Major Achievements Include:
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► Designed and implemented several systems to improve work flow, collaboration and cost efficiency across the Medical and Oncology Centres
► Provided consistent high standards of service
► Managed implementation of a robust Information Communication Technology Infrastructure
► Developed and maintained strong relationships with staff and third-party IT vendors
► Worked closely with the business (including doctors and senior business managers) to effectively understand needs and achieve desired outcomes with technical solutions
Laptop PlusIT Technician / Network Engineer
Jan. 2008 - Jan. 2009Sydney, Australia Projects listed separately (will appear under here) Responsibilities:
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♦ Software and hardware configuration, maintenance, installation and assessment
♦ Customer support
♦ Troubleshooting hardware, software and networks ♦ Customer service
♦ Technical analysis and consulting on repairs, maintenance and components analysis Major Achievements Include:
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► Reduced workstation set-up time by 50% through development of a disc cloning procedure which streamlined the OS system implementation and security properties configuration
► Provided consistent high standards of customer service and advice on the latest technology to meet customer needs ► Worked closely with third-party companies to meet their I.T needs while providing specialist solutions and advice
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