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Work Background
Harvard UniversityTeaching Faculty
Jan. 2022Assist a graduate and undergraduate level class on leadership using case study analysis, theories, models and discussions. Developed curriculum for students to articulate their why and lead with purpose and intention.
Strategic Initiatives ConsultingStrategic Initiatives, Program Management and Business Operations Lead
Aug. 2017San Francisco Bay AreaCompanies include: Quizlet, Cruise, Dropbox, Splunk Highlights include: - Led the FY2024 strategic planning process for strategic pivots, expansion and managerial changes. Facilitated the annual Board meeting to address issues, improvements, FY2023 highlights and FY2024 commitments.
- Developed company's 1st PMO to centralize and streamline the launch of 70+ initiatives and initiated their 1st go/go no launch process. - Orchestrated a multi-phased global launch of products and services to the 100+ countries they serve. Collaborated with 40+ stakeholders across engineering (web/ mobile), product, marketing and customer support teams.
- Successfully launched a struggling, complex and high visibility company wide initiative. Scope included: 8 systems, 40+ team members, vendors and 1000s of sensitive employee data. - Built a program governance process to share weekly program readouts, strategy, risks and issues to the executive team (C-levels, VPs) to inform and make strategic decisions. - Helped implement company's 1st long-term remote work policy and process. Collaborated across 10 teams, enhanced 6 systems, implemented change management efforts and wrote company wide communications.
Vocera CommunicationsClient Service Partner | Strategy & Managment Consultant |
Feb. 2017 - Jul. 2017San Francisco Bay Area• Led an end-to-end research effort to better understand the role of Healthcare C-level executives by developing, refining and validating personas to have insight into who they are, how they access information and how they make decisions. • Conducted primary and secondary research including: an outreach campaign, interview question set, 1x1 interviews with C-level executives globally, C-level demographic, characteristic and pain point research. • Presented report of findings, recommendations and next steps to Vocera’s Marketing and Product leadership teams on how they can tailor content and pursue effective channels to attract, retain and excite Healthcare C-level executives about their communication and collaboration product and service offerings.
Revel ConsultingDirector
Jan. 2016 - Jan. 2017San Francisco Bay AreaAs a Director at Revel Consulting, I am locally focused on the San Francisco Bay Area market. My primary responsibilities include understanding client/industry business challenges and balancing a multi-million dollar portfolio of strategic engagements by: //Delivering quality solutions
//Driving client expectations
//Fostering an environment that promotes thought leadership
//Partnering with industry leaders to develop account strategy
//Developing a team that provides transformational services and solutions
//Being accountable for P/L targets Revel Consulting, headquartered in Seattle (offices in Seattle and San Francisco), is a management consulting firm that offers high value consulting solutions across multiple disciplines and industries. At Revel, we partner with our clients to create substantial value through strategic execution by cultivating an innovative approach that attracts, develops and inspires people to achieve more, together. We’ve organized ourselves into communities - Strategy, Experience Design, Organizational Engagement, Transformation, and Analytics - of associates, partners and clients collaborating to ignite innovation and drive digital business transformation. Adding concentrated value in a shorter period of time. With empathy as our guiding principle, we are creating powerful human experiences in the digital era. We know every organization is in a different place with unique needs, future goals and expectations. Revel is ready to meet you wherever you are, and work together to achieve your digital business transformation. For additional information regarding our services or career opportunities, please visit us at www.revelconsulting.com.
Samsung Electronics AmericaSenior Director of Business Development
Jan. 2015 - Dec. 2015Mountain View, CAMobile Go-To-Market and New Revenue Development • Built and managed an inside sales team (inbound/outbound) to drive new revenue deals for Samsung’s Mobile Security offering (KNOX). • Established a customized demand-side marketing program targeted towards specific verticals to support the direct sales team. • Developed a plan and ran the customer outreach program to set up meetings with 40+ key Enterprise C-level executives during Mobile World Congress 2015. • Developed the strategy, process and execution plan for a global SMB and Enterprise paid service model to activate KNOX issued licenses. • Oversaw the Samsung/Microsoft (KNOX/O365) service offering to develop a joint GtM strategy to deliver on a 100,000 O365 license quota in 2015. Developed a roll-out model including training, tools and processes to help sales teams execute on the license quota. • Partnered with Samsung Mexico to develop a GtM plan for Mexico’s leading telecommunication provider that combined Samsung devices, Samsung MDM partners and KNOX. Represented Samsung during key meetings with partners including Mobile Iron and Blackberry. • Collaborated with global cross-functional teams (web, marketing, sales, business development, reseller/partner programs, marketplace etc.) to execute against new key initiatives. • Volunteered with Samsung’s WISE group to support and encourage female students from grade school to high school to pursue and foster interest in STEM (science, technology, engineering and math) careers
Revel ConsultingMerchant Optimization, Custom Development and PMO Lead
Aug. 2013 - Dec. 2014San Francisco Bay AreaClient: Ebay's PayPal PayPal Merchant Optimization, Custom Development and PMO Lead • Partnered with the client leadership team to develop the 2014/2015 program level strategy and execution support to optimize 2500+ merchants across Partner, LE and SMB. • Oversaw key organizational responsibilities: conducted transitional support activities to keep the team engaged and focused, maintained key external partnerships, and drove a change in strategy. • Developed and managed merchant optimization techniques for 2,500+ merchants across Partner, LE and SMB. • Designed a Program Management Office for the Professional Service Business Group with a revenue target of $60M. • Established a monthly business review, KPIs, metrics and provided executive level reporting to PayPal's Exec Staff. • Managed the client’s $7M budget. Uncovered a $1M overspend and worked diligently with Finance and the client to resolve. • Represented PayPal at multiple merchant events to discuss needs of the merchant and how program capabilities can support them. Business Development, Account Lead and Day-to-day Client Program Support • Led Bay Area expansion effort, including client development, growth opportunities, recruiting, interviewing and hiring activities.
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