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Work Background
Systems ArabiaAccount Manager
Dec. 2023Riyadh, Saudi Arabia
Techvista SystemsSenior Service Delivery Manager
Sep. 2022 - Nov. 2024Kuwait
Techvista SystemsService Delivery Manager
Jun. 2022 - Sep. 2022Kuwait
VardotRemote Digital Project Manager
May. 2021 - Mar. 2022Remote
SITAProject Manager| Business Analyst
Mar. 2020 - Apr. 2022OmanProjects: - e-visa project for government of Oman
- e-visa project for government of Bahrain
eBECSService Delivery Manager
Apr. 2018 - Jun. 2020United KingdomService (2): One-version Update service
▪ Plan, Launch and manage the new service including but not limited to:
o Creating templates and tracking sheets
o Design the workflow and improve where possible
o Go through the customer experience and work on customer satisfaction
o Promote the service where possible
o Onboard and present to clients
o Attend regular calls with clients to ensure high satisfaction and look for area of improvements
o Attend calls with management to promote new selling ideas
▪ Schedule monthly updates and work on solving issues in a timely manner.
▪ Communicate/Coordinate with all the PMs for inflight projects, support team and Service Delivery team
▪ Deploy D365 updates when a team member is overloaded or/and absent. Service (1): managing RNLI projects and services (Support, AX update, Process Design)
▪ Daily monitoring of staff workloads, sprints and work packages to be delivered by eBECS
▪ Attend service review meetings, change board (CAB) meetings and other regular/strategic meetings both remote and face to face, where appropriate.
▪ Deliver resolutions to issues and ensure processes are being followed
▪ Improve ongoing monitoring solutions for the services we deliver.
▪ Think of ways to eliminate errors and failures.
EXCEED IT ServicesProjects Coordinator - Business Intelligence Unit (part time)
Jan. 2017 - Aug. 2017England
EXCEED IT ServicesEngagement Manager
Aug. 2015 - Nov. 2016MENA• Executing and managing projects on time as per the designed scope, schedule and within budget
• Successful delivery of Company projects with high customer satisfaction
• Conduct initiation meetings for assigned projects • Build and approve the project plan and communication plan for assigned projects • Get assigned projects’ milestones & sign-offs
• Manage resources • Initiate and control change requests for assigned projects
EXCEED IT ServicesProcess Control and improvement Engineer
Aug. 2014 - Aug. 2015MENA region• Collect & refine existing processes to setup a repository for ease of access • Define areas and functions that lack predefined processes, design them and oversee execution across all branches
• Monitor implemented processes, analyze and improve to achieve efficiency • Coordinate with process owners to ensure consistency & proper communication to users
• Automate representation of processes whenever possible and increase awareness
• Main point of contact in new process launch and/or change of a current process
• Engage with & Support Quality Assurance and Special Initiatives team whenever needed
• Develops and revises business operations processes, and coordinates technology solutions.
Istishari HospitalBusiness initiative and improvement Engineer
Oct. 2012 - Aug. 2014AmmanAccomplishes different array of projects determined by upper management under the organizational development department. The job includes planning, analyzing, designing, forecasting, preparing and implementing projects of re-engineering work processes, Human Resource, and Finance. 1. Evaluates, develops, and plans projects assigned by top management and prioritize tasks to meet assigned deadlines. 2. Develops creative solutions to assist in resolving gaps presented in the process of improving assigned projects. ‘i.e. Improve Human Resources management, minimize wastes, minimize cost, improve quality, increase revenue, etc.’ 3. Analyzing, designing, planning and re-engineering work processes. To accomplish efficient and productive standards in terms of time and effort and to facilitate flow and resource utilization. 4. Engage in research activities for material relevant to assigned projects as they arise to ensure a progressive mode of modeling solutions. 5. Thinks of ways to innovate new services to collectively decide on strategic projects to be launched within the hospital
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