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Work Background
IntercomSenior Account Manager
Jun. 2022Miami, Florida, United StatesIntercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for. Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support.
ZendeskCommercial Account Executive, Latin America
Jan. 2020 - Jun. 2022Miami/Fort Lauderdale AreaZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. * Exceeded annual sales quota by 130% for fiscal year 2020.
* travelled to Chile on a monthly basis to develop new clients as well as improve relations with pre existing accounts. Became a trusted advisor for these companies and supported them in creating their Customer Experience Strategy.
* Worked with clients from all industries and verticals such as government, retail, banking. Improved client relations with the major accounts in the territory which resulted in significant business expansions.
* Closed the second largest business agreement in the Caribbean for 1H 2021 with Ripio as a client.
IDCBusiness Development & Client Experience Executive Latin America
Oct. 2016 - Dec. 2019Miami/Fort Lauderdale AreaIDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives.
IDCRegional Account Manager, Latin America
Oct. 2016 - Dec. 2019Miami/Fort Lauderdale AreaManage a specific sales territory consisting of new accounts. Business development, account based marketing, client relationship management. * Exceeded the sales quota for new business by 131% for fiscal year 2018.
* Developed creative research and customized market research solutions to acquire new accounts in Latin America such as ESRI, Qlik Softland and Zendesk.
* Visited prospects in Brazil and Mexico every quarter to generate strong sales pipeline and develop client relations.
* Engaged in business negotiations with Regional Vice Presidents and C-level executives throughout the region.
Frost & SullivanBusiness Development Executive
Aug. 2013 - Oct. 2016Miami/Fort Lauderdale AreaFor the past 60 years, Frost & Sullivan has partnered with corporations, cities, governments, and investor communities to identify, prioritize, and execute business opportunities that power clients toward a future shaped by growth Responsible for lead generation and brand development for the Information & Communication Technology Business Unit, resulting in 400% success rate of qualified leads within the first sales quarter.
* Implemented effective strategies to target new business opportunities.
* Coordinate weekly strategy sessions to ensure all sellable assets within the division are being presented to clients and to analyze market trends.
* Responsible for the management of monthly activity targets across the team.
* Participated in the organization committee of the Growth Innovation and Leadership event in Miami and Mexico City.
Enterprise Rent-A-CarManagement Trainee
Jan. 2012 - Mar. 2013Miami, FloridaDeveloped personal sales techniques to ensure constant goal attainment that lead to recognition as one of the top ten performers in the region for two years.
* Learned and mastered the logistics of leasing operations, sales and customer service where I improved marketing techniques to increase customer retention and attract new business.
* Analyzed competitors to improve the effectiveness of marketing strategies.
Indagraf ImpresoresSales Manager
Jan. 2005 - Jan. 2010ColombiaConducted customer and market research to identify unmet market needs and activities to positively impact sales margins.
* Developed marketing campaigns to improve product positioning and branding.
* Assisted in the design of marketing collateral for sales meetings.
* Helped improve quality standards resulting in Certification of Quality for Colombia.
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