The Recovery Center USADirector Of Operations and Strategic Partnership (KY, OH, IN)
Aug. 2023 - Jan. 2025In this recent role, I spearheaded Operations and Strategic Partnerships, driving operational success across multi-site behavioral health organizations and schools, including Aspire Day School. I oversaw compliance, accreditation, stakeholder engagement, and strategic partnerships to enhance behavioral healthcare in K-12 institutions. I led workflow optimization, staff retention improvement, and process measurement tools implementation to elevate service quality. I also established truancy-tracking coalitions, improved patient access initiatives, and enhanced business intelligence reporting for data-driven decision-making. Moreover, I streamlined financial processes, strengthened Medicaid and community partnerships, and enhanced transparency in contracts and procurement. Accomplishments:
* Drove financial and operational efficiency, achieving 42% reduction in indirect expenses and 45.1% revenue increase through strategic workforce development, restructuring, and process optimization.
* Secured key certifications and compliance approvals, including Medicaid and CARF compliance, ensuring operational integrity and funding eligibility.
* Pioneered digital transformation, developing a data-driven roadmap that enhanced infrastructure, strategic partnerships, marketing, and recruitment through digital solutions.
* Established an enterprise risk management framework, integrating risk mitigation strategies into the comprehensive matrix, significantly improving operational effectiveness and MOR (Measure of Risk) score.