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Work Background
Rakuten SymphonySr. Principal Product Manager
Aug. 2022 - Jun. 2024Seoul, South Korea- Lead and oversee the end-to-end product lifecycle, from conceptualization to end-of-life management, for Rakuten Drive within Rakuten Symphony Korea
- Establish formal networks and collaborate seamlessly across departments, offering thought leadership to drive broader organizational initiatives, requiring advanced communication and persuasion skills with diverse stakeholders
- Develop and execute product strategies that encompass modifications, upgrades, and maintenance throughout the product lifecycle. Act as the central resource aligning product vision with business objectives
- Drive impactful outcomes, with a successful track record of delivering results, positioning Rakuten Drive for market leadership
KidsLoop Co., Ltd.Head of Product
Jan. 2022 - Jun. 2022Seoul, South Korea- Led the product team in developing and launching a new product with its valuation reaching $1 billion and raising $80 million.
- Increased user engagement by 50% through the implementation of new innovative features and user interface improvements.
- Managed a team of 10 product managers and designers to ensure the timely delivery of high-quality products.
- Led product strategy and execution for a rapidly growing edtech startup, overseeing a team of product managers and designers.
- Developed and communicated a clear product vision that aligned with the company's mission and goals.
- Conducted market research, user testing, and competitive analysis to inform product decisions and ensure customer needs were being met.
- Worked closely with cross-functional teams to prioritize and execute product initiatives, including design, engineering, and marketing.
- Implemented agile development processes and methodologies to increase efficiency and reduce time-to-market.
- Managed the product roadmap and backlog, ensuring that all product development efforts were aligned with business objectives and customer needs.
- Collaborated with sales and customer success teams to drive adoption and retention, and gather feedback to improve the product.
- Developed and delivered compelling product demos and presentations to potential customers, investors, and partners.
KidsLoop Co., Ltd.Sr. Product Manager
Sep. 2019 - Dec. 2021Seoul, South Korea- Developed and launched a new online learning platform, increasing access to education.
- Streamlined the curriculum development process, reducing development time.
- Developed a comprehensive pedagogy-based approach to product development and user engagement, resulting in an increase in user satisfaction.
- Managed the full lifecycle of multiple products, including ideation, requirements gathering, development, launch, and ongoing maintenance.
- Collaborated with cross-functional teams, including design, engineering, marketing, and sales, to ensure successful product launches and adoption.
- Conducted user research and gathered feedback to inform product decisions and iterate on product features.
- Developed and managed product roadmaps and feature backlogs, ensuring alignment with business objectives and customer needs.
- Conducted market analysis and competitive research to identify market opportunities and differentiate the product.
- Managed product launches and communicated product updates and features to customers and internal stakeholders.
- Worked closely with customer success teams to drive adoption and retention, and gather feedback to improve the product.
Calm Island Co., Ltd.Education Director
Apr. 2019 - Sep. 2019Gangnam-gu, Seoul, Korea- Led the development and implementation of a cohesive pedagogical approach and curriculum across all programs and products.
- Planned and oversaw programs and services designed to expand the availability of education and education opportunities.
- Coordinated the adoption of research-based, developmentally-appropriate curriculum in all programs of the department and the department's partner agencies globally.
- Worked with principals and functions to ensure consistent implementation of design principles and pedagogy within educational products and opportunities.
- Acted as a driving force and advocate in the conversation surrounding the application of technology to support the curriculum.
- Reinforced the product narrative across multiple channels.
- Networked and spoke publicly as needed to promote the company's products and vision.
HYCONProject Manager
May. 2018 - Feb. 2019Seocho-gu, Seoul, Korea- Led the successful launch of a blockchain network software, overseeing a team of developers and delivering 12 software updates, resulting in a network valued at over $1.2 million dollars.
- Managed cross-functional teams, including business and marketing teams, facilitating conversations and identifying potential business partners.
- Created and submitted weekly reports, technical documents, and product roadmap updates to senior leadership.
- Implemented project management tools like Jira, Manuscript, Excel, and Gource Visualizations to manage development roadmap tasks and ensure timely delivery of milestones.
- Improved team productivity by conducting performance evaluations, providing feedback, and implementing new processes to streamline workflows and increase efficiency.
- Leveraged extensive experience in managing teams that develop emerging technologies, including a deep understanding of blockchain technology and its pedagogy.
David E. Glover Education and Technology CenterProgram Director
Nov. 2015 - Mar. 2018Oakland, CA- Secured more than $750,000 in funding to provide cutting-edge technology resources and programs to an underserved community.
- Led collaboration efforts with more than 10 other coding organizations in Oakland to create impactful and scalable programs.
- Managed the relationship of multiple foundations to gain access to additional resources and increase the likelihood of funding - Tracked program performance using data analysis and evaluation to continuously improve program effectiveness.
- Developed and implemented teaching strategies that promoted creativity and progressive learning.
- Planned and executed progressive technology programs to benefit the community.
- Built brand awareness and increased website traffic growth.
- Implemented brand strategy and statistical systems to provide insights into daily business operations.
- Strategically planned and implemented community outreach and programming initiatives.
- Designed, developed, and integrated coding and financial literacy projects for the youth program.
- Established and maintained a comprehensive database management system.
- Consistently wrote successful grant proposals and fundraised for program sustainability.
- Increased engagement by a factor of ten within two years.
Developmental Studies CenterLearning Technology Program Manager
Apr. 2013 - Jan. 2016Emeryville, CA- Led a Development Team in South America to design Interactive Whiteboard and tablet tools for teachers that improved classroom instruction and increased student engagement.
- Infused technology within a Social Emotional Learning Curriculum, generating new ideas and strategies for an Educational Publishing Company.
- Provided customer support to over 2,000 school districts through documentation and training on new technology resources, resulting in increased adoption and usage.
- Collaborated with multiple departments to provide project updates and projections, ensuring alignment with organizational goals and objectives.
- Conducted market research and analysis to understand the competitive landscape and customer needs, resulting in the development of new technology products and services.
- Developed and managed project plans, timelines, and budgets for technology projects, ensuring on-time and on-budget delivery.
- Successfully launched several new technology products, resulting in an increase in revenue by 20% within the first year.
- Provided training and support to internal staff and external partners on the use of technology products and services, improving overall customer satisfaction and retention.
- Utilized data analytics to measure the effectiveness of technology tools, resulting in a 15% increase in student achievement scores in targeted school districts.
- Developed and implemented new customer engagement strategies, resulting in a 25% increase in customer satisfaction ratings.
- Provided methods and strategies to clients and customers to utilize new technology resources and understand the value proposition, resulting in increased adoption and usage.
Defining WizardFounder
Jun. 2005 - Dec. 2012Greater Los Angeles Area- Developed a series of 16 edtech mobile applications that provided an engaging educational experience leveraging behavioral learning theories, the learners' interests, and blended mathematics education with music, resulting in over 500K downloads and a 3-star rating on app stores.
- Developed and implemented client services, ensuring smooth communication and satisfaction throughout the project lifecycle.
- Designed and delivered innovative and engaging experiences for clients that helped them improve their literacy skills in math and English, leading to a 20% increase in user retention.
- Managed a team of designers and marketers, driving the successful launch of new products and services.
- Optimized SEO strategies, resulting in a 30% increase in organic traffic and a 40% increase in app downloads.
- Self-funded freelancers from Asia and Europe, coordinating and collaborating across multiple time zones and cultures.
- Defined and wrote product requirements to develop MVP and enhancements
- Managed the code base repository and played a key role in ensuring product quality and scalability.
- Managed the play store operations, including app submission, testing, and release, resulting in a 99% success rate.
Santa Monica CollegeTutoring Director
Dec. 2004 - Jul. 2011Santa Monica College, Santa Monica, CA- Managed a team of over 20 math tutors, providing Math Tutor Training and Math Tutorial services to an average of 400 students per day.
- Designed and implemented innovative programs and services to enhance the quality of math education, resulting in a 30% increase in service scores, and 80% retention.
- Collaborated with faculty and staff to identify areas for improvement and implement solutions to enhance the overall educational experience.
- Successfully presented proposals and budget reports to obtain additional technological resources and pedagogical development.
- Utilized technology to optimize daily operations and streamline processes, resulting in increased efficiency and improved student experience
- Conducted data analysis and utilized metrics to identify trends and make data-driven decisions to improve services and student success.
- Increased student engagement and success through the development and execution of marketing strategies
- Maintained positive relationships with students, faculty, staff, and stakeholders, providing excellent customer service and ensuring alignment with institutional goals.
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