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Work Background
Available and seeking full-time employmentCurrently seeking employment
Oct. 2024Results-driven Customer Success Manager with a strategic approach to problem-solving and a proven track record of exceeding key performance indicators across diverse industries. Exceptionally detail-oriented, with strong communication, time management, and project management skills. Adept at cultivating relationships, driving client engagement, and enhancing customer satisfaction to foster long-term loyalty. Committed to leveraging data insights to identify opportunities for upselling and adoption.
DoorDashMerchant Success Manager
Oct. 2021 - Sep. 2024Tempe, Arizona, United StatesIn my role as a Customer Success Manager at DoorDash Inc., I managed a diverse portfolio of merchants, driving engagement and satisfaction through strategic account management. My commitment to customer success has resulted in consistently surpassing KPIs, with quarterly goals achieved at 110-134%. I focus on building strong relationships and providing tailored solutions that maximize value for our partners. By implementing effective upselling strategies and conducting comprehensive product training, I have driven significant revenue growth while fostering long-term partnerships.
SyscoSales Account Executive
Dec. 2019 - Sep. 2021Phoenix, Arizona, United StatesAs an Account Executive at Sysco, I successfully navigated market fluctuations to deliver innovative solutions tailored to client needs. My efforts in building strategic partnerships and maintaining high levels of customer satisfaction contributed to a substantial increase in annual contract value. I leveraged my skills in account management to reduce churn rates and foster long-term business relationships. My ability to analyze data and trends allowed me to proactively address client concerns and enhance overall engagement.
SyscoSales Consultant
May. 2019 - Nov. 2019Washington DC-Baltimore AreaIn my role as a Marketing Associate at Sysco, I gained valuable insights into customer service and distribution, focusing on understanding local customer needs. My ability to leverage supply chain insights and foster strong client relationships enabled me to deliver tailored solutions that drove sales growth. This experience laid the foundation for my transition into account management and customer success.
Baldor Specialty Foods, Inc.Customer Service Representative
Dec. 2017 - May. 2019Jessup, Maryland, United StatesIn my role as a Customer Service Associate, I proactively supported the customer service manager during peak times, effectively managing complaints and resolving issues to ensure operational excellence. I delivered prompt and courteous assistance to customers, both in-person and over the phone, which significantly enhanced overall customer satisfaction. By skillfully navigating company processes and policies, I addressed customer service challenges while providing timely updates and thorough follow-through on inquiries. My ability to establish strong rapport with customers through active listening and exceptional interpersonal skills fostered a welcoming environment that encouraged loyalty. Ultimately, I contributed to increased customer retention by offering exceptional shopping experiences and personalized support.
Green Pig Bistro; FreelancePastry Chef/ Kitchen Manager
Mar. 2012 - Mar. 2017Arlington, VAAs a key member of the leadership team, I played an instrumental role in the successful launch of a new restaurant in the competitive and rapidly expanding Clarendon area of Arlington. I developed and sourced an innovative yet classic pastry menu while managing daily operations, which included coordinating with vendors and support staff. My efforts in executing menu design, negotiating contracts, and collaborating with third-party vendors established solid business practices and efficient operations. I successfully built the restaurant's reputation throughout the DC Metro area by delivering high-quality desserts, garnering positive attention in both online reviews and mass media. During this period, I also explored multiple opportunities to assist friends in launching their businesses, including Bluebird Bakery (now Pluma by Bluebird in DC) and Stomping Ground in Alexandria, VA, as well as revamping menus for Astro Doughnuts, which had locations in DC/VA and Los Angeles. These experiences deepened my passion for sales and procurement in the food industry, ultimately allowing me to achieve a better work-life balance
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