Rory Kraus, an accomplished Customer Success and Retention Manager, has consistently driven exceptional results, boosting client retention rates by 35% within two years at his former employer (DoorDash Corporate). Rory spearheaded the development of full customer re-brands that increased upsell opportunities by 40%, directly contributing to a $20 million revenue growth. Exceptionally detail-oriented, with strong communication, time management, and project management skills.More...