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State FarmClaim Section Manager - Injury
Apr. 2024Phoenix, Arizona, United StatesLead a section of 50 leaders and professionals overseeing all bodily injury claims for Arizona and Alaska. Manage over 9000 pending claims including approximately 1200 litigated cases. Decreased pending litigation through strategic review of claims data to identify claims appropriate for resolution. Partnered with SIU stakeholders to increase aware of potential fraud issues in specific jurisdictions. Worked with internal and external counsel to propose legislative change that will positively impact consumers as well as the insurance industry.
State Farm ®Section Manager (Operations Manager) - Special Investigative Unit
May. 2018 - Apr. 2024Arizona, United States* Lead a team of 70 professional and managerial staff with a mission of identifying and investigating insurance fraud across the enterprise.
* Spearhead the organization’s P&C fraud detection function resulting in 90,000+ potentially fraudulent claims being investigated.
* Collaborate with outside counsel to develop major case strategies and analyze legal remedies.
* Partner with several internal and external stakeholders in resisting Digital Pay and Identity Theft fraud schemes.
* Serve as a single point of contact for several government entities and manage enterprise SIU compliance.
State FarmTeam Manager - Special Investigative Unit
Jul. 2015 - May. 2018Tempe, Arizona, United States* Led a team of 8-10 claim specialists tasked with investigating potentially fraudulent schemes involving medical professionals, attorneys, repair facilities, and others.
* Partnered with inside and outside counsel to prepare litigation strategies up through potential jury trial.
* Managed an inventory of over 800 claims with 70% being involved in litigation.
* Researched and implemented process improvement ideas with internal stakeholders to increase efficiency and improve the customer experience.
State FarmLeadership Development - Section Manager - Claim Technology Automation
Jun. 2014 - Jul. 2015Tempe, Arizona, United States* Led a team of ~50 who were charged with delivering claim process and automation consulting to the entire P&C organization.
* Developed department level staffing and alignment plan to position the department to effectively manage the migration of over 500 associates into new job roles.
* Delivered detailed presentation to large audiences both in-person and via live broadcasts.
* Partnered with Process Engineering to eliminate redundancy in work and deliver more streamlined claim technical support to the organization.
State FarmClaim Representative, Analyst, Help Desk Supervisor, Team Manager
May. 2000 - Jun. 2014Illinois, United States* Investigated Bodily Injury and Property Damage claims from 2000 - 2002.
* Handled Catastrophe related claims across the nation from 2003-2008.
* Business Analyst working on large scale technology implementation from 2008-2010.
* Help Desk Supervisor leading a team of 12 supporting claim technical functions from 2010-2012.
* Team Manager in Claim Automation leading several concurrent organizational change management initiatives from 2012-2014.
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