State FarmTeam Manager - Special Investigative Unit
Jul. 2015 - May. 2018Tempe, Arizona, United States* Led a team of 8-10 claim specialists tasked with investigating potentially fraudulent schemes involving medical professionals, attorneys, repair facilities, and others.
* Partnered with inside and outside counsel to prepare litigation strategies up through potential jury trial.
* Managed an inventory of over 800 claims with 70% being involved in litigation.
* Researched and implemented process improvement ideas with internal stakeholders to increase efficiency and improve the customer experience.