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Work Background
GiddyUpBusiness Development Manager
Jan. 2024Ventura, California, United StatesBuilt and led a high-performing sales team, handling hiring, training, and day-to-day management to meet company goals.
Orchestrated seamless onboarding and training for new team members, ensuring they hit the ground running.
Mentored team members to optimize their strengths, driving departmental success while keeping everyone accountable.
Consistently exceeded sales targets on a weekly, quarterly, and yearly basis, showcasing a strong revenue track record.
Conducted regular team meetings to keep everyone aligned, streamline processes, and foster open communication.
Collaborated closely with senior leadership to refine sales strategies and pitch effectively to clients.
Crafted compelling presentations and strategies, aligning GiddyUp's offerings with client needs and concerns.
Led negotiations and contract signings with clients, ensuring a smooth sales process.
Worked hand-in-hand with cross-functional teams to develop winning campaign strategies exceeding benchmarks.
Managed client relationships post-approval, ensuring campaigns ran smoothly and clients remained satisfied.
Stayed ahead of industry trends to keep the team agile and responsive to market demands.
Played a role in improving marketing, sales, and creative materials for enhanced effectiveness.
Streamlined processes and initiatives to improve efficiency and effectiveness across departments.
Ensured the effective use of CRM and sales tools, maintaining accurate records for informed decision-making.
Managed departmental resources, including folders, Google Drives, processes, and training materials.
Reported key insights and progress to senior leadership, contributing to the company's strategic direction.
GiddyUpSenior Business Developer
Sep. 2020Ventura, California, United StatesIn my role as Senior Business Development Specialist at GiddyUp, I took charge of our sales pipeline, consistently exceeding targets while nurturing client relationships and fostering team growth. I worked cross-functionally to develop compelling pricing and marketing strategies, leveraging CRM data and online research to uncover new opportunities. Through effective communication and mentorship, I cultivated a positive team environment, driving performance improvements and contributing to overall company growth. Remaining adaptable and taking a proactive approach helped me to navigate a fast-paced and complex sales process, ensuring alignment with company goals and delivering exceptional results.
TestEquity LLCAccount Executive
Feb. 2020 - May. 2020Moorpark, California, United States• In conjunction with the Account Managers/Outside Sales staff, strategically developed and maintained assigned territory to close new business and grow existing accounts. • Managed all stages of sales cycle: continuously fill and manage the pipeline, forecast, prospect, account development and management, negotiate and close. • Issued, managed and followed up on all quotations with Outside Sales to close opportunities.
• Quoted and sold new and used test and measurement equipment and environmental chambers.
• Quoted and booked rental equipment for test and measurement and environmental chambers.
• Located used test equipment and measurement equipment for purchase.
• Dedication to customer relationships that delivered value and drive strong customer loyalty within key accounts to ensure highest customer satisfaction.
• Execute on marketing campaigns that arise including following up on manufacturers' leads and email marketing.
• Assess/augment used equipment pool as needed to maximize used sales in territory.
• Develop relationships with used equipment vendors to get best prices/terms for TestEquity.
• Coordinate selling activities with Account Managers and their respective RSM/AE/IAM.
Sensata TechnologiesInside Sales Representative
Jan. 2017 - Feb. 2020Thousand Oaks Ca• Developed training processes and best practices for the Sales Department to drive efficiency and commercial excellence. • Project manager for the sales intern to complete multiple projects on time. Projects included the following: - Documentation of over 70 detailed process documents and work instructions requiring input from cross-functional teams. - Analyzed quarterly and annual growth reports by calculating Year-to-Date sales, New Business Opportunity turn-to-win times, and gross margin percentages which allowed supervisors to monitor efficiency. - Established dashboards and target account analyses to identify the sales performance of strategic accounts. - Product pricing update for over 5,000 products in the ERP.
• Directly managed regional leads, including qualification, ensuring timely follow-up either directly or by sales personnel, along with CRM updates.
• Developed territory sales plans with an in-depth focus on each customer and their commercial activities in close cooperation with Regional Sales Managers and Key Account Sales Managers.
• Developed and maintained regional CRM dashboards, as needed.
• Provided feedback to appropriate assigned Regional and Key Account Sales Managers and Sales Representatives on trends, leads, volume of activity, etc.
• Ensured that field sales personnel aggressively pursue new business opportunities through closure, including frequent CRM updates.
Sensata TechnologiesCustomer Service Representative
Nov. 2015 - Dec. 2016Thousand Oaks, California• Trained all new customer service representatives and mentored them to continuously enhance their customer service and data entry functions. • Assigned and distributed team workload from group inboxes. • Identified critical hurdles to customer service staff and provided feedback for process improvement and efficiency. • Managed forecast and firm orders for the sensor product line for all Military and Aerospace Customers. • Maintained a high level of customer satisfaction through in-depth knowledge of assigned regions, customer's organization, and applications, providing timely communication and follow up. Pro-actively seek mitigation of situations where there is a risk for customer dissatisfaction.
Sensata TechnologiesCustomer Service Representative
Jun. 2015 - Nov. 2015Thousand Oaks, California
Bruce Clay, Inc.Associate Client Liaison
Oct. 2014 - Mar. 2015Simi Valley, CACommunicated status of Client projects regularly to internal senior management and client management. Scheduled and facilitated bi-weekly project meetings between clients and internal staff, created agendas and recorded detailed notes from project meetings. Maintained detailed reports of project status, client satisfaction, and project requirements. Provided weekly project status briefings for senior executive leadership. Hosted internal meetings with SEO, Content and Paid Search departments to ensure projects met key milestones and client expectations. Reviewed and edited project documents before they were sent to clients.
OECOCustomer Account Manager
Jan. 2013 - Jun. 2014Milwaukie, ORThe primary point of contact responsible for the day to day management of 46 commercial and defense accounts with combined revenue of over $10 million. Maintained comprehensive documentation of client projects using SAP and MS Excel for internal and client communications. Coordinated daily communication with clients on behalf of the company. Acted as the voice of the client to internal colleagues; communicated key client needs for projects and ensured that all contractual terms were met. Held daily meetings with internal quality and manufacturing departments to monitor the health of client projects. Promptly escalated any issues with client projects and deliverables to management. Reviewed and processed customer purchase order requirements into the internal order management system (SAP). Responsible for providing weekly status briefings for executive leadership on the health of major accounts. Interfaced daily with customers to provide updates on manufacturing projects. Responsible for hosting weekly meetings with key clients. Worked closely with Sales Department to coordinate strategy for growing business with clients. Identified critical hurdles to project deliverables and collaborated with internal production and engineering staff to resolve them. Successfully able to prioritize work and respond to changes in project requirements.
ComcastSales Representative
Sep. 2012 - Jan. 2013Beaverton, ORExceeded sales goals through pairing products that matched customer needs. Scheduled installation of products and services. Among the top ten sales associates for two months consecutively.
USAAAuto Non-Injury Claims Adjuster
Sep. 2010 - Aug. 2012Phoenix, AzManaged claims caseload from 90-120 claims concurrently on a daily basis. Interviewed all parties involved in the claim and took recorded statements. Reviewed and compiled detailed evidence of claim to determine liability in multiple vehicle accidents. Interfaced with colleagues, management, and third-party claims adjusters to negotiate and settle complex liability claims. Interpreted contract language and Property and Casualty Law to determine applicable coverages and fully compensate claimants and insureds. Consistently deepened client to company relationships by referring relevant products and providing financial counsel. Led team process-oriented discussions to increase quality and productivity among colleagues. Experienced liaison interfacing regularly with departmental leaders and clients to ensure timely and satisfactory claim resolution.
Manpower ProfessionalCustomer Service Specialist for Honeywell Aerospace
Oct. 2008 - Sep. 2010Phoenix, Arizona AreaManaged large aerospace accounts (OEM and Airlines) in a team call center environment. Responsible for providing quotes and processing client purchase orders. Interpreted both contractual and legal verbiage to ensure the implementation of policies and procedures required in the client contract. Interfaced with manufacturing staff to provide status for client projects. Used order management systems such as SAP to efficiently process, ship, and bill customer orders. Processed escalated AOG orders and provided detailed tracking information of products from order placement to arrival on the customer dock.
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