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Work Background
Universidad UniverInternational Student
Mar. 2025Guadalajara, Jalisco, MexicoFull-time international student at Universidad UNIVER pursuing a Master’s in Business Administration with a concentration in Human Resource Management. Focused on building strategic HR capabilities and leadership skills for global workforce engagement and compliance.
Catawba Two Kings CasinoHuman Resources Generalist
Aug. 2024 - Jul. 2025Kings Mountain, North Carolina, United States
Catawba NationHuman Resources Specialist
Jul. 2021 - Aug. 2024United States
Firestone Fibers & TextilesSenior Inventory/Logistic - Customer Service
Oct. 2020 - Sep. 2021Kings Mountain, North Carolina, United States
Firestone Fibers and Textiles CompanyHuman Resources Generalist
Jun. 2018 - Sep. 2021Kings Mountain, NCResponsible for advising and consulting with senior leadership and employees regarding relevant HR issues, programs, initiatives, policies, and practices in the areas of staffing, new hire orientation and onboarding, learning and development, new hire orientation, employee relations, ensure the development, implementation and updating of federal, state and local safety and health regulations/programs, hazard communication, exposure control, hazard assessment & personal protection (PPE), equipment, respiratory protection, chemical hygiene, lockout/tagout (LOTO), confined space entry, emergency action plan. Conduct daily safety walk-through inspections of both facilities, maintain OSHA and other regulatory compliance logs, worker compensation, maintain leave of absence and light duty documentation, conduct accident/injury investigations, suggestions and address labor complaints, and maintain employee health documents and files.
Global Property Management, Inc.Leasing Marketing Manager
Jun. 2016 - Mar. 2018Las Vegas, Nevada Area
Capella UniversityStudent
Jun. 2013 - Jun. 2017BS of Human Resources Management and Business Administration Professional
MGM Grand Hotel & Casino Las VegasCocktail Services Manager - Beverage
Sep. 2012 - Aug. 2015Established and managed the day-to-day aspects of development and implementation of the strategic plan and vision for the Cocktail Services Beverage Department operations maintaining healthy labor-management relations. Maintained Health Code Regulations Standards in all service bars, front bars and lounges. SerSave Certified. Created new hire packets and training schedules (cocktails servers). Responsible for interviewing, hiring, training, discipline and coaching of all beverage employees. Responsible for mentoring and development of new Cocktail Services Assistant Beverage Managers. Maintained proper beverage service procedures in accordance with Beverage departmental standards. Worked closely with Employee Relations and Human Resources to resolve employee conflicts, issue progressive discipline, mediate due process meetings and administer all aspects of the collective bargaining agreement. Responsible for all Initial Meeting Resolutions (IRP) and attend the Board of Adjustments. Analyzed collective bargaining agreements, interpret contract language, and provide counsel to supervisory management in the development of labor relations policy and practice. Represented management and meet with supervisors and union representatives to investigate and resolve grievances. Verify consistent application of the terms of collective bargaining agreements by monitoring day-to-day implementation of policies/practices concerning wages, hours, and working conditions. Ensured all policies, procedures and practices are consistent with the company’s core service standards and brand attributes. Assisted with creating and managing procedural methods and recommended changes, adjustments and improvements within department. Coordinate Special Events (UFC & Boxing Fights) and with Banquets on BEO’s held in the lounges and on casino floor on a weekly basis.
Mandalay Bay Hotel CasinoBeverage Manager
Nov. 2007 - Sep. 2012My responsibilities included; assisted the Director of Beverage in the development and implementation of the strategic plan and vision for the beverage department operations, fiscal budgets, and marketing strategies to produce both short and long term profitability. Maintained Health Code Regulations Standards in all service bars, front bars and lounges. SerSave Certified. Created new hire packets and training schedules. Coordinated Special Events (UFC & Boxing Fights) and with Banquets on BEO’s held in the lounges and on casino floor on a weekly basis. Responsible for interviewing, hiring, training, discipline and coaching of all beverage employees. Responsible for mentoring and development of new Assistant Beverage Managers. Maintained proper beverage service procedures in accordance with Beverage Departmental Standards. Worked closely with Employee Relations and Human Resources to resolve employee conflicts, issue progressive discipline, mediate due process meetings and administer all aspects of the collective bargaining agreement. Ensured all policies, procedures and practices are consistent with the company’s core service standards and brand attributes. Responsible for all Initial Meeting Resolutions (IRP) and attend the Board of Adjustments. Assisted with creating and managing procedural methods and recommended changes, adjustments and improvements within department. Assisted with staff development and implementation of guest service standards within department. Responsible for reviewing the monthly P&L statements and providing questions and answers to line items. Supervised all Arena, Lounge Bars and Casino Floor beverage staff including front of house and back of house employees. Assisted with supervision of all casual restaurants.
MGM Grand Hotel & Casino Las VegasBeverage Assistant Manager
Oct. 2005 - Nov. 2007My responsibilities as an Assisted Manager/s included; overseeing all casino daily operations of 8 Restaurants Bars, 5 Lounges, 4 Front Bars and 5 Service Bars, maintained Health Code Regulations Standards in all service bars, front bars and lounges. Assisted with hiring and training of new hires and management staff. Conducted yearly employee reviews. Provided trend analysis with recommendations to senior management. Leadership and training of beverage consisting of cocktail servers, bartenders, bartender-apprentice and porters in a union environment. Responsible for union bidding procedures, vacation approval and Weekly Extra-Board Schedule. Coordinated Special Events (UFC & Boxing Fights) and with Banquets on BEO’s held in the lounges and on casino floor on a weekly basis. Input all beverage requisitions for warehouse product. Provided employee coaching and counseling. Covered daily shifts on the casino floor and lounges. Handle all guest complaints. Assisted Beverage Director and Casino Marketing with coordinating Casino Events. Assisted with Room Service and Banquets to establish procedures for Banquet BEO’s which were held inside of the lounges on a weekly basis including Football parties. Assisted with the pre- opening of property restaurants, establishing training of restaurant service standards which included, service training, food and beverage training, inventory and par, health code training, play days for the staff to practice, staff knowledge testing and policy and procedure review.
MGM Grand Hotel & Casino Las VegasBeverage Coordinator
Oct. 2004 - Oct. 2005Responsibilities included; assisted in the development and administration of all Human Resources policies, procedures and practices related to the Beverage Department. Assisted Beverage Director with hiring process, salary and position changes, transfers, performance appraisals, counseling notices, etc. Administered and all FMLA, Leave of Absences and Attendance. Prepared Extra-Board Weekly Schedules. Administrated employee’s station/shift bids. Administrated staff vacation request and approvals. Responsible for new hire performance evaluations. Maintained inventory of office supplies and purchasing of items as needed. Coordinated interview process for all potential recruits. Prepared and analysis critiques end of month profits and losses reports. Responsible for creating all department communication memos.
MGM Grand Hotel & Casino Las VegasStewarding Administrative Supervisor
Mar. 2003 - Oct. 2004Responsibilities included; assisted in the development and administration of all Human Resources policies, procedures and practices related to the Stewarding Department. Maintained Health Code Regulations Standards in all restaurants and kitchens. Input all requisitions for warehouse product and equipment. Assisted with supervision in all restaurants and back kitchen areas. Provided employees coaching and counseling. Covered daily shifts for all restaurants and backhouse kitchens handled all Banquet BEO’s and set-up requisitions for all casino and restaurants. Assisted with hiring and training of new hires and management staff. Conducted yearly employee reviews. Provided trend analysis with recommendations to senior management. Responsible for all step 1 grievance and oversaw all step 2 grievances. Responsible for all Initial Meeting Resolutions (IRP) and attend the Board of Adjustments. Responsible for the Development and Training of all Stewarding Staff. Assisted with applicant interviews and hiring process. Worked with Room Chefs with the development and resolving Stewarding issues or concerns.
MGM Grand Hotel & Casino Las VegasBeverage Secretary
Feb. 2000 - Mar. 2002Performed various administrative duties; correspondence, filling, monitor incoming and outgoing telephone calls, read and sort mail, prepared employee schedules and financial reports. Greeted and screened visitors, determine nature of business for Vice President and Executive Directors of F&B. Provided clerical support to division coordinator. Scheduled meetings and conference calls for Vice President and Executive Directors of F&B. Provided labor analysis for employee job and time allocations. Responsible for union bidding procedures. Reorganized beverage department scheduling procedures to be more consistent and efficient. Assisted Management with coordinating 2008 Maximum Mixology Contest. Voice Campaign Worker. Assisted with scheduling Casino Event and Marketing Promotions. Maintained inventory of office supplies and purchasing requisitions.
MGM Grand Hotel & Casino Las VegasHousekeeping Coordinator
Apr. 1996 - Feb. 2002Responsibilities included; secretarial duties, prepare communication memos, correspondence, monitor incoming and outgoing calls and departmental reports. Coordinated Employees Appreciation Programs and Functions. Coordinated New Hire Training. Greeted and screened visitors to determined nature of business for VP and Executives of Housekeeping. Translated written documents and verbal interviews (Spanish). Responsible for all duties to be performed in accordance with departmental and MGM Grand, Inc., policies, practices, and procedures, as well as within the framework and intent of the MGM Grand Mission Statement.
MGM Grand Hotel & Casino Las VegasHuman Resources Specialist
Oct. 1993 - Apr. 1996Responsibilities included; assisting with all aspects of employment functions; recruitment, applicant interviews and screening process. Processed potential talent background and drug testing and applicant’s information and updates. Assisted with On-Boarding Training of new hires program. Conducted New Hire property orientation and Benefit presentation. Responsible for processing all new hire documentation. Responsible for company’s compliance tracking and maintained data program for; gaming licensing, Health, TAM and I-9, in addition to federal, state and county requirements. Support to all Human Resources areas within the MGM Grand Hotel and Employment Center applicant and employee services.
Los Angeles Unified School DistrictOlive Vista Jr. High
Sep. 1986 - Jun. 1992Bilingual Math and Reading for seven and eight graders
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