Brian Highland is a seasoned professional with a strong background in customer experience, leadership, and operations management. Prior to serving six years in the United States Air Force, Brian built his foundation in hospitality in Las Vegas, NV—the hospitality capital of the world—where he developed extensive experience delivering five-star service in high-stakes environments. His roles ranged from high-end retail and security to client retention, consistently catering to VIP clientele and resolving complex customer needs with professionalism and discretion.
In the Air Force, Brian’s technical role as an aerospace mechanic required precision and discipline, but it was his ability to lead diverse teams, navigate high-stress dynamics, and manage communication across multiple levels of authority that truly set him apart. He directed teams ranging from 4 to 100 personnel, ensured the readiness of multimillion-dollar aircraft, and streamlined operations through proactive problem-solving and process improvements. His efforts earned him formal recognition in the form of the Air Force Commendation Medal.
Now transitioning back to the private sector, Brian brings with him a proven ability to perform under pressure, manage client-facing operations, and lead teams in fast-paced environments. With a rare combination of technical insight and customer service expertise, he is eager to apply his skills to industries where high-value client experience and operational excellence intersect.More...
Jessica Brown
Marketing Manager@AEG
Verified
Passionate marketer well-versed in digital marketing, brand marketing, media, and more. Would love to connect!More...