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Work Background
eXp World HoldingsRegional Operations Manager
Sep. 2021 - Sep. 2022United StateseXp is a fully remote, Metaverse real estate brokerage. Founded in 2009, now in 25 countries with over 86,000+ real estate professionals. I was quickly promoted until a layoff.
-Perform various HR Administrative functions including but not limited to hiring, training,
and growth of the salesforce agents/brokers. Address all Department of Real Estate & litigation demands. -Responsible for the growth and development of a multi state region through process analysis, risk assessment reviews, and project management. Through interdepartmental facilitation identifying opportunities for alignment with larger strategic initiatives and creating comprehensive rollout plans.
-Performed as a change agent through multiple scales of growth for one of the fastest growing organizations in the industry.
-Hired to ensure that the contracting brokerage operations complied with all applicable laws and regulations including state license law. -Maintained and updated full working knowledge of State Forms, Contracts, Real Estate Laws, Regulations, and Rules. -Resolved all agent, consumer and employee problems and maintained precise records in their Enterprise and Personnel account.
-Facilitated the Implementation of the company’s Independent Contractor Agreement and Policy and Procedures Manual alongside any other additional policies and procedures.
-Set and monitor regional performance goals, implement strategies for their achievement, and track/report utilization of tool metrics to the Vice President of Brokerage Operations. -Daily oversaw up to 25+ direct reports and 6000 clients/agents handling development and accountability.
-Facilitate the transition of 80K+ staff to a remote workforce, restructured and reorganized the cloud-based filing system, and consistently identified areas of improvement on policies and procedures for the firm utilizing OKR and KPI.
eXp World HoldingsDesignated Managing Broker-RI/Managing Broker-MA
Dec. 2019 - Sep. 2021United StatesDesignated Managing Broker in RI as well as a Managing Broker in MA for over 600 eXp Realty agents of both states! -Responsible for clients/agents production and developing the training, tools and opportunities for growth.
-Aligned the organization for growth by implementing strategies that grew the state from 300 employees/clients to 600 while increasing NPS scores from a 50-60 average to an average of 85+.
-Achieved brokerage goals retention, growth, and new broker directives by collaborating with executive leadership to implement enhancement of and compliance with company-wide and individual state brokerage operations manuals -Turned around culture, creating an employee-engaging and high-performing department by conducting training programs that impacted 500+ employees/clients which in turn increased their productivity -Progressed through roles of increased responsibilities as a key member of the eXp Realty state leadership team to ensure a seamless delivery of exceptional brokerage support to employees in their representation of clients and customers. -Functioned as the state's principal broker and conducted training to improve agents' knowledge of contracts, risk management, licensing, and state real estate laws. -Effectively and efficiently onboarded new clients and teams while acclimating them to the full potential of services.
-Executed contract reviews to ensure timely legal and contractual compliance with all transactions while serving as the primary point person for the company’s relationship with local REALTORS associations and Multiple Listing Services. -Promoted the use of the company’s Realty World Campus, tools, and platforms and championed the implementation of the eXp Risk Management Program and valued risk management tools to all agents/clients.
Circuit CityDepartment Manager/Interim Store Manager
Dec. 2006 - May. 2008Seekonk, Massachusetts, United StatesCircuit City was a big box electronics store. It stopped operations in 2008.
▪ Manage the Profit & Loss of department operations, including finance, business development, and electronics sales with supervision of 8 employees.
▪ Scheduled deliveries, installation and repairs for exceptional customer satisfaction and convenience. ▪ Responsible for purchasing and stocking all necessary equipment and supplies for effective inventory management.
▪ Regular training and development of employees including hiring, performance management and dismissal. Set schedules and goals for staff.
▪ Weekly staff meetings with data analytics and updates to performance of the store as well as increasing NPS scores.
▪ In the absence of the store manager, supervision, opened/closed the facility and all record keeping.
The Real Estate Assistant LLCOperational Director/Contractor
Oct. 1997South CoastAs a business owner over the years, I have supplementally freelanced as a Contractor to manager and assist local Professionals and Firms. I've received numerous top producer awards and have held office with the board of Realtors. I thoroughly enjoy successfully assisting multiple agents and brokers to grow their personal business.
-Manage the P&L and all business operations, including finance, business development, and broker operations for the firm and 3 other local firms while directing a salesforce team consisting of 50+.
-Leverage excellent negotiating skills to close and execute contracts, ensuring deadlines are met with bank and other entities in the transactions while ensuring compliance with State, Local, and Federal regulations. -Perform various HR Administrative functions including but not limited to hiring, training,
and growth of the salesforce agents/brokers. Address all Department of Real Estate & litigation demands. -Ensure compensation and collection of commissions in the settling of Transactions and smooth transactions from inception to completion.
-Improved operational effectiveness by developing and implementing professional training programs while
empowering potential internal leaders to run various training segments.
-Attained 100% increase in Regional Net Promoter Score with improvements to key program profitability.
-Founder of a remote Transaction Coordinator business that catered to top producing agents in Residential Real Estate sales.
-Fueled business development opportunities by developing sales presentations for the sales team, modifying whenever services and market conditions require changes.
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