Mirror Lake InnFront Desk Supervisor
Sep. 2006 - May. 2012Supervised and trained a staff of up to 21 to ensure they were prepared and empowered to create a great experience and environment for all guests, from the booking process to check out. Dealt with staff conflict and dynamics to make sure it was a fun, comfortable, and efficient environment. Assisted with various marketing efforts including online distribution, promotional designs, ad placement, email design, and package creation. Streamlined many daily processes so they were more efficient and accurate. Managed a high volume, fast paced environment while keeping a cool head, delegating tasks to staff to ensure everything was handled properly and in a timely manner, and while always keeping an upbeat positive attitude.