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Work Background
CoachHub - The digital coaching platformSenior Behavioural Scientist
Oct. 2024Bridging the gap between science and market application to create a lasting impact. The CoachHub Innovation Lab is powered by in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. We leverage scientific evidence and platform insights to maximize your business impact and drive innovation at CoachHub.
dentsu internationalVP, Learning & Development / Employee Experience - Global
May. 2022 - Aug. 2024GlobalAccomplishments:
Received 2022 OnCon Top 100 L&D Leader Icon award
Received 2023 OnCon Top 50 L&D Team Icon award
Received 2024 OnCon Top 100 L&D Leader Icon award Received 2024 OnCon Top 100 L&D Team Icon award
Nominated for 2023 womELLE Female Voice award
Nominated for 2023 NorthStar Award (internal)
Implemented robust, end to end regional 90-day onboarding learning experience - 3200 employees onboarded in the US 2022
Launched global 30-day onboarding learning experience
dentsu internationalCo-Lead & Executive Coach - coaching@dentsu internal practice
Jan. 2021 - Aug. 2023c@d develops and delivers coaching experiences designed to accelerate and deepen learning, facilitate high-quality connection and increase belonging across our Americas organization. Additionally, we deliver educational courses focused on teaching and practicing introductory level coaching skills for our people leaders.
dentsu internationalVP, Americas Learning & Development, Employee Experience, Talent Management
Jan. 2019 - Jan. 2023AmericasAccomplishments:
- Received 2021 Global Innovation Award
- Named to Game Changing Talent high potential program (2% of employees globally)
- Increased year-end regional performance completion by 31% over 18 months
- Improved performance data reporting by adding robust diversity metrics
- Launched regional employee peer to peer recognition platform
- Implemented robust regional 90-day onboarding learning experience
- Implemented first ever Regional Mid-Year Employee Well-Being Check In
- Co-launched the first ever Regional Internal Coaching Center of Excellence (coaching@dentsu)
- In partnership with Global Talent, Co-launched the Global Learning Community
- Planned and Co-Championed first ever Regional 3-day Virtual HR Summit
- Co-authored and launched Leadership@dentsu framework and education sessions
- In partnership with the Leadership Development team, launched Fundamentals of Leadership program
- In partnership with the Leadership Development team, launched Global Me2We new manager program
- In partnership with the HR Effectiveness team, co-led Communications for Global Functional Alignment Areas of focus and responsibility include:
- Employee Engagement - Performance Development - Experiential Onboarding - Internal Coaching Practice - Leadership Development Developed support for the following global initiatives:
- Diversity, Equity & Inclusion - Global Functional Alignment - HR Effectiveness
no perfect timeICF PCC Accredited Coach and Business Owner
Jan. 2018I specialize in Life and Leadership coaching with a focus empowering my clients to embrace the gifts of Authenticity and Humanity in their work and world. EXPERIENCED ICF CERTIFIED COACH with demonstrated success coaching individuals from entry level to C-Suite from diverse backgrounds and professional experiences; ability to evoke transformation, unlock others’ potential, help others make progress on their goals, and support their wellbeing. ENGAGING WORKSHOP AND EXPERIENCE FACILITATOR specializing in leadership development, interpersonal communication, relationship management, holistic development, personal branding, performance development, employee engagement and team building; possess innate ability to create psychologically safe, fun, and energizing environments conducive to meaningful and impactful learning experiences both virtually and in-person. LEARNING + DEVELOPMENT, TALENT AND HR LEADER with over 15 years of experience leading and implementing the strategy of various programming including recruitment, onboarding, separation, employee relations, performance management, employee engagement, Diversity, Equity and Inclusion (DEI), initiatives, leadership development and coaching. PASSIONATE MENTOR AND PEOPLE MANAGER dedicated to leading by example and with authenticity in all environments to ensure that people feel supported, understood, and have an opportunity to learn and grow; expert at applying a “coaching mindset” to build relationships that are grounded in trust with others.
dentsu internationalDirector, Learning & Development - MKTG US
Dec. 2017 - Jan. 2019United StatesMKTG, part of the Dentsu Aegis Network, is a global lifestyle marketing agency that specializes in delivering strategic, business-oriented marketing solutions for leading brands via sport and entertainment consulting, live experiences, retail marketing, enterprise/B2B engagement, hospitality and sponsorship marketing. We build global, national and local communities around brands by engaging consumers through experiential, digital and social media. Headquartered in New York, with offices in Atlanta, Chicago, Westport, Los Angeles, Cincinnati, Charlotte and San Francisco, we have over 6,500 full-time brand ambassadors, 53 field offices and produce over 80,000 brand experiences each year. We are committed to constantly evolving, refining and inventing innovative brand engagements through a deeper understanding of how people think, work and live their lives. We’re uniquely designed to scale and reach impassioned audiences around the World, as well as in their own backyards.
Rooted Hospitality GroupCorporate Training & Development Lead
Jun. 2016 - Dec. 2017Patchogue, New York
Num Pang KitchenDirector of Training
Mar. 2015 - Jun. 2016New York, NYSpecialize in New Restaurant Openings (NROs)
Central recruiting, pre-screening, interviewing & onboarding of all hourly team members
Recruiting, pre-screening, interviewing & onboarding of all management & regional candidates
Cultivate & nurture the Life of the Employee
Author & maintain all training manuals & supplemental material for FOH & BOH operations
Develop tracking & communication protocols for all trainees
Author & maintain recipe book, insuring all content is correct & accurate
Author & maintain Ops & SOP manuals
Identify & train team of Certified Trainers (CTs) for both in-store & NRO training
Implement new policies & standards brand-wide
Create & develop brand awareness & individuality
Create, develop & maintain a living, breathing culture
Assist with development & implementation of marketing initiatives
Ensure team members provide guest-focused service exceeding quick service price point
Ensure steps of service and brand standards are strictly adhered to
Develop rewards-based incentives & generate brand excitement to insure high employee morale
Work closely with principals to ensure company vision remains a priority
Maintain high level of confidentiality
The Briad Restaurant GroupAssistant Director of Training
Feb. 2012 - Mar. 2015Livingston, NJOpened 13 restaurants with locations stretching from New York to Florida
Provided support to management team during hiring events: recruiting, interviewing, on-boarding
Developed tracking & communication protocols for operations & training
Tracked progress & provided support to MITs during 7 week training program
Authored & maintained all training materials insuring all content remained correct & accurate
Authored & administered classroom training in areas such as leadership, business development & brand standards
Assisted in selection of, trained and subsequently managed CTs for in-store and NRO training teams
Performed all ServSafe & TIPS training including oversight & tracking
Acted as a Brand Culture Ambassador, implemented new policies & brand-standards
Assisted with development & implementation of marketing initiatives
Booked travel & secured accommodations for VPs, Directors, MITs, training teams
Directly assisted Director of Training, Director of Operations, Vice President
Heavy calendar management for VPs, Directors, training team
Hired, trained and managed over 1500 employees
Heavily experienced with P&L analysis, inventory systems, ordering, scheduling & daily operations
Maintained high level of confidentiality
The Briad Restaurant GroupTraining Manager
Dec. 2010 - Feb. 2012- Specialize in MIT training & follow-up
- Assemble & order training materials
- Work closely in assisting Director of Training, DO, VP & GM
- Coordinate & specialize in NRO training
- Write and implement trainer certification program
- Adapt and implement new restaurant training program
- Responsible for hiring, developing and motivating new & current employees
- Create and implement FOH training program
- Oversee all orientations and training classes
- Evaluate and clear new trainees
- Write tests and training material
- Responsible for training 170+ employees
- Responsible for holding trainees to company standards with special focus on shopper scores
- Compile study guides, informative materials and schedules
- Run effective shifts while keeping productive numbers in Sales, Comps, Voids, Labor, etc
- Responsible for FOH & MIT scheduling
- Record and evaluate LBW inventory weekly
- Experience with P&L data entry and analysis
- Oversee office supply inventory, order supplies
- Assemble new hire paperwork
- Work extensively with CrunchTiime Administrative Systems
- Trained in all positions in the restaurant
Football GameplanAccount Executive/Marketing Specialist (Freelance)
Dec. 2010 - Mar. 2013Greater New York City Area- Create and implement new marketing strategies
- Research and development of new conceptual ideas
- Reach out and secure sponsorships - Work closely with Emory Hunt, President on new product development
Bloomin' Brands, Inc.Key Employee / Bar Trainer
Sep. 2009 - Feb. 2013Greater New York City AreaPart-time, evening employment.
The SyndicateMarketing Intern
Jun. 2009 - Aug. 2009Greater New York City Area- Intern
- Coordinate promotional mailings for all departments
- Draft promotional materials for mailings
- Assist with Radio Promotional materials
- Update weekly lists on Deaf Left Ear
- Grass-roots/street marketing
- Assist with Digital/Email marketing campaigns
- Assist with Weathermaker Music
Picture PerfectExecutive Assistant, Office Manager
Sep. 2001 - Dec. 2010Greater New York City AreaProvided outstanding client service in person, over the phone & through written communication
Maintained long-term client relationships through friendly, professional demeanor
Collected & processed orders, payment & delivery paperwork
Compiled & coordinated contact lists & notes for sales calls
Created and managed filing systems
General office functions: phones, supply orders, scheduling
Assisted owners Jerry & Mary Digori with calendar management
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