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Work Background
Self-employedReal Estate Investor
Oct. 2021Nova Scotia, CanadaMulti-family, residential real estate investor, developer, and property manager. Currently oversee four properties with two in development.
General MillsSales Development Associate
Sep. 2019 - Sep. 2022Greater Toronto Area, CanadaOn medical leave January 2020-September 2022.
ArbonneIndependent Consultant
Jan. 2019 - Jun. 2020Developing personal business and consistently increasing e-franchise sales volume; by acquiring and retaining clients, offering personal consultations, and providing superior customer service. Building sales organization by engaging, empowering, and training intrapreneurs to successfully operate their own e-commerce franchise of Arbonne International.
HiltonFood and Beverage Server
Jun. 2018 - Aug. 2022Recurrently well-regarded by guests, earning 10/10 reviews, commending service strength and outstanding guest experience.
Cross-trained in three Food & Beverage functions within the hotel, including Room Service. Experience with mid-range to fine dining service along with casual lounge service; breakfast, lunch, and dinner. On medical leave, January 2020-August 2022
RBCBilingual Fraud Detection Agent
Apr. 2017 - Sep. 2018Toronto, Ontario, CanadaMitigated fraud risk & minimized client impact by analyzing and actioning on suspicious financial account activity. Provided nationwide service to English and French speaking clients, as well as other internal and external stakeholders. Cross-trained in debit card fraud, deposit fraud, counterfeit cheque fraud, branch fraud assistance, and online banking fraud. Frequently called upon to train new agents or cross-train existing agents in systems, protocols, and procedures. RBC Royal Performance award recipient, Q4 2017 for exemplary team-assistance.
Upbeet FoodsMarketing Communications & Media Intern
Apr. 2017 - Jan. 2018Toronto, Canada AreaResponsible for social media brand and partnerships management. Successfully organized various projects including the screenwriting, staffing, and execution of various promotional videos. Managing talent for media programs, commercials and photoshoots. Social media calendar management with online influencers to grow the UpBeet Foods brand within the Greater Toronto Area.
SAPMarketing Events Coordinator Intern
Jun. 2016 - Aug. 2017Toronto, Canada AreaSuccessfully supported the National Marketing team during 14-month term with full-cycle event management; including back-end marketing tactical support, creative material development, and on-site event execution across Canada. Facilitated $2.0 million in net-new sales leads and accelerated $100.0 million in top-of-funnel sales pipeline via event strategy. Simplified and enhanced planning process for client-facing events by 15%. Simultaneously managed highly segmented campaigns targeted towards various industries, including Financial Services, the Public Sector, and Oil & Gas. Orchestrated corporate events, social receptions, sponsorships & trade show exhibitions, among others.
Tutor DoctorPrivate Tutor
Sep. 2015 - Apr. 2016Toronto, Canada AreaProvide English and French tuition to elementary and secondary school aged students in the North York/Vaughan area.
The Great Canadian Sales CompetitionCampus Ambassador
Sep. 2015 - Jan. 2016Toronto, Canada AreaWorked with a team to recruit students at York University for the 2nd annual Great Canadian Sales Competition lead by SalesTalentAgency. Surpassed team goal by 30%. Educated students on the B2B sales industry, the Great Canadian Sales Competition, sponsor companies, and career benefits of the competition.
ARIIntern, Fleet Management
May. 2015 - Aug. 2015Mississauga, Ontario, CanadaWorked within the TruckServe division to complete projects geared towards improving the effectiveness and efficiency of the department. Created a process to streamline and standardize vehicle maintenance parameter reporting procedures. Reviewed and analyzed relevant service level agreements for all clients utilizing the TruckServe service in Canada. Various data entry, administrative, and organizational tasks. Completed various community service initiatives as part of the internship program including; raising over $1,000 for a local organization as a result of a planned corporate fundraising event.
Cara OperationsServer
Aug. 2013 - Aug. 2016Toronto, Canada AreaConsistently exceeded targets for upsells, average check values, and other performance metrics
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