Thiago Martins

Support Service Manager - Coordinator - Service Desk - ITIL @Swile

Call CenterStartup FounderSupport SpecialistITTechnical Support AgentCustomer ServiceHelp Desk SupportTech SupportData EntryDocument Processor

With over 16 years of professional experience, Thiago brings a solid background in technology and healthcare. In the last 6 years, he has made significant contributions to an ERP company, progressing from Support Intern to Coordinator, leading software development projects, and managing a team of 12 collaborators. Over a successful 5-year period, he ventured into HealthTech, creating a platform from scratch and expanding to a network of approximately 100 doctors in small to medium-sized clinics. Thiago developed multifunctional skills by handling implementations, sales, and customer support, culminating in the sale of the company to another HealthTech. During a brief stint at Trier Sistemas, he served as a Consultant and Support Coordinator for 3 months, leading a team of 14 collaborators, managing implementation schedules and customer updates, and establishing metrics and reports for the board. Currently at Swile, as the Team Lead of the Technical Support squad, Thiago manages a team of 4 collaborators. His expertise includes defining metrics and reports for management, as well as centralizing and efficiently resolving issues within the support team, contributing to the operational excellence of the company.

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Work Background

IT service manager

Swile BrasilIT service manager

Mar. 2024São Paulo, Brasil

Team leader Support Tech

Swile BrasilTeam leader Support Tech

Jan. 2021 - May. 2024

Support Coordinator

Trier SistemasSupport Coordinator

Nov. 2020 - Jan. 2021Tubarão, Santa Catarina, Brasil

CEO & Founder

Livemed Soluções Médicas em TICEO & Founder

Sep. 2016 - Sep. 2020Criador de um ERP para gestão de clínicas e consultórios.

Professor de Informática e processos administrativos

Cedup - Centro de Educação ProfissionalProfessor de Informática e processos administrativos

Jan. 2011 - Dec. 2015Tubarão SCTeacher in IT Technical course

Support Coordinator

News Soft desenvolvimento de SistemasSupport Coordinator

Jan. 2009 - Nov. 2016Tubarão, Santa Catarina, Brasil7 years working in a software company of ERP with: Intern support customer Support analyst customer Support Coordinator Managed the project about development of a help desk software for the own company. Managed a team with twelve employees.

Auxiliar de TI

Itagres Revestimentos CerâmicosAuxiliar de TI

Apr. 2007 - Dec. 2008Auxilio a usuários no sistema da empresa, assim como outros softwares, Manutenção como efetuar backup, redes, instalações de softwares, Treinamento.

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