Support Service Manager - Coordinator - Service Desk - ITIL@Swile
Verified
With over 16 years of professional experience, Thiago brings a solid background in technology and healthcare. In the last 6 years, he has made significant contributions to an ERP company, progressing from Support Intern to Coordinator, leading software development projects, and managing a team of 12 collaborators.
Over a successful 5-year period, he ventured into HealthTech, creating a platform from scratch and expanding to a network of approximately 100 doctors in small to medium-sized clinics. Thiago developed multifunctional skills by handling implementations, sales, and customer support, culminating in the sale of the company to another HealthTech.
During a brief stint at Trier Sistemas, he served as a Consultant and Support Coordinator for 3 months, leading a team of 14 collaborators, managing implementation schedules and customer updates, and establishing metrics and reports for the board.
Currently at Swile, as the Team Lead of the Technical Support squad, Thiago manages a team of 4 collaborators. His expertise includes defining metrics and reports for management, as well as centralizing and efficiently resolving issues within the support team, contributing to the operational excellence of the company.More...