Support Service Manager - Coordinator - Service Desk - ITIL@Swile
Verified
With over 16 years of professional experience, Thiago brings a solid background in technology and healthcare. In the last 6 years, he has made significant contributions to an ERP company, progressing from Support Intern to Coordinator, leading software development projects, and managing a team of 12 collaborators.
Over a successful 5-year period, he ventured into HealthTech, creating a platform from scratch and expanding to a network of approximately 100 doctors in small to medium-sized clinics. Thiago developed multifunctional skills by handling implementations, sales, and customer support, culminating in the sale of the company to another HealthTech.
During a brief stint at Trier Sistemas, he served as a Consultant and Support Coordinator for 3 months, leading a team of 14 collaborators, managing implementation schedules and customer updates, and establishing metrics and reports for the board.
Currently at Swile, as the Team Lead of the Technical Support squad, Thiago manages a team of 4 collaborators. His expertise includes defining metrics and reports for management, as well as centralizing and efficiently resolving issues within the support team, contributing to the operational excellence of the company.More...
Sami Mezhoud
Compliance manager@Swile
Verified
Gabriel Pires
Founder@Just Fintech
Verified
Just Fintech Company, under the leadership of founder Gabriel Pires, is making significant strides in the financial technology sector. The company is leveraging advanced technology to develop innovative financial solutions that streamline processes, improve efficiency, and enhance customer experience. The company's products and services are designed to meet the evolving needs of businesses and consumers in the digital age. The company's growth strategy is focused on continuous innovation, strategic partnerships, and market expansion. Despite the competitive landscape, Just Fintech is well-positioned for success due to its strong leadership, unique value proposition, and commitment to excellence.More...