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Work Background
Luna LunaOperations Manager & Associate General Manager
Dec. 2022 - Jan. 2025Los Angeles, California, United StatesBuilt and led operational infrastructure and cross-functional teams for Luna Luna’s first large-scale immersive art experience. Partnered with Director of Operations, HR, COO and leadership on strategy, hiring, and organizational design. Managed IT, office operations, and full event logistics. Oversaw company-wide processes, including hiring, vendor onboarding, inventory, and F&B programs. Led teams through downsizing and restructuring during layoffs and supported expansion to New York by training FOH teams and implementing best practices.
ChewseGeneral Manager
Apr. 2019 - Mar. 2020Los Angeles County & Silicon ValleyOwned full P&L for multiple markets and led daily operations for Chewse's corporate catering business. Partnered with leadership team to develop and implement company-wide financial oversight, improving budgeting, cost management, and accountability across all city teams. Oversaw and helped launch DoorDash partnership pilot program to expand Chewse's corporate catering reach in LA. Built scalable systems that improved client retention, reduced incident rates, and optimized service operations. Directed cross-functional teams and worked closely with leadership to align operations with company growth goals.
Live Nation EntertainmentDirector Of Operations
Feb. 2018 - Jan. 2019Greater Chicago AreaLed operational strategy and full P&L for the rebrand and relaunch of Live Nation's exclusive Foundation Room. Oversaw daily operations, multi-concept service offerings, and member engagement and programming. Built teams, designed training programs, and created revenue-generating experiences. Partnered with senior leadership to drive strategy, reduce costs, and enhance guest experience, successfully reducing departmental expenses by 12%.
PUBLIC, an Ian Schrager Hotel Food and Beverage Consulting Manager
Aug. 2017 - Feb. 2018New York, New YorkBrought in post-opening to assess and restructure AM operations for Louis, a Jean-Georges gourmet concept. Led operational audits, implemented new systems for efficiency, and retrained teams to elevate service standards. Developed sustainable scheduling, inventory, and FOH systems. Mentored management and staff on leadership and service excellence to align with brand expectations.
TAO GroupOperations Manager - New Market Launch
Nov. 2016 - Oct. 2017Greater Los Angeles AreaSelected to join the opening team for TAO Group's first Los Angeles venues as part of Dream Hollywood. Oversaw multi-venue operations, developed onboarding for 200+ employees, and created systems for service transitions. Led uniform strategy, vendor sourcing, and opening operations training across five venues. Designed operational systems and trained teams to ensure successful openings aligned with brand standards.
The Salvation ArmyEducation Coordinator
Jun. 2013 - Jun. 2015Greater Chicago AreaOversaw and directed the planning, organization and implementation of education services. Developed and implemented curricula and developmental assessments.
Rockit Ranch ProductionsSenior Operations & Business Manager
Jan. 2011 - Aug. 2016Greater Chicago AreaPromoted from front of house to Senior Operations Manager over 5.5 years, managing business operations across five high-profile venues. Managed openings, relaunches, and daily operations including FOH, HR, payroll, and finance. Built and trained teams, developed operational systems, and improved expense tracking for GMs. Worked with leadership to enhance service and drive revenue through grassroots marketing and events.
The Salvation Army: Building Blocks Learning AcademyKindergarten Teacher
Aug. 2010 - Dec. 2013Greater Chicago AreaSupported student outcomes through innovative lesson planning and one-on-one teaching. Utilized a wide variety of classroom techniques, including hands-on learning opportunities to teach lesson material and keep students engaged throughout the day.
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