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Work Background
HdcChief Operating Officer
Oct. 2022 - Jan. 2025Pennsylvania, United States•Collaborated with clients both remotely and on-site, delivering actionable insights and sustainable improvements through tailored training programs and performance metrics that foster team accountability and effectiveness. • Led cross-functional teams to implement cost-saving process improvements, reducing operational costs by up to 20%, increasing efficiency, and enhancing employee satisfaction. • Designed and maintained key performance indicators (KPIs) to monitor business performance, driving continuous improvement and aligning strategic recommendations with organizational goals. • Introduced new technologies and operational frameworks, improving workflow efficiency and service quality while supporting new market expansions and revenue growth initiatives. • Reduced waste and controlled overhead expenses by 15% by implementing an efficient procurement system and establishing strategic budgets. • Conducted financial analysis and forecasting to guide strategic decision-making and ensure financial stability. • Evaluated staff strengths and weaknesses to optimize team performance, creating a clear hierarchy of management and identifying key leadership opportunities.
Great Expressions Dental CentersRegional Director of Operations
Jun. 2016 - Oct. 2022Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Managed insurance billing by assessing current revenue cycle procedures and implemented improvements to foster efficiency
Identified discrepancies between budgetary targets and actual revenue and expenses.
Implemented a comprehensive performance management system, improving employee productivity and satisfaction levels.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Optimized workforce planning strategies to align staffing levels with business needs efficiently. Optimized inventory management processes, reducing costs associated with dental supplies while maintaining adequate stock levels for uninterrupted services.
Michael Readel DDSDirector of Business Development
Feb. 2006 - Oct. 2016United States•Achieved a higher level of patient education on oral health practices by creating and distributing informative brochures and materials. • Evaluated technological advancements in orthodontic equipment to make informed decisions about investments in new tools or treatments. • Supported team collaboration by actively participating in staff meetings and offering constructive feedback. • Participated in continuing education opportunities to stay current on industry trends and best practices in the dental field.
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