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Work Background
MicrosoftHuman Resources Associate
Sep. 2023 - Mar. 2025Manila, National Capital Region, Philippines
Amazon Sr. Admin, Employee Relations Center (ERC)
Mar. 2022 - Sep. 2023Philippines
MessageMediaCustomer Support Team Lead
Aug. 2021 - Dec. 2021Spearheaded hiring and training of new CS agents for 24/7 support launch
AloricaCustomer Service Team Manager
Sep. 2020 - Aug. 2021National Capital Region, PhilippinesHandled a Customer Service team for one of the biggest US Retail accounts
Afni Philippines Inc.Tech Supervisor
Jan. 2020 - Sep. 2020PhilippinesHandles a team of Customer Service / Technical Support for one of the biggest US Tech/Telco accounts
TPTeam Manager
Feb. 2019 - Nov. 2019PhilippinesDrove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Evaluated employee performance monthly and coached and trained 15-20 team members, increasing quality of work and employee motivation. Leveraged data and analytics to make informed decisions and drive business improvements.
24-7 IntouchTeam Manager
Oct. 2018 - Jan. 2019Handled a Customer Service team for one of the biggest subscription-based streaming service
SutherlandTeam Manager
May. 2015 - Oct. 2017Cubao, Quezon City, PhilippinesHandled a Customer Service team for one of the biggest subscription-based music streaming service Was named Spotify Champion for Q3 2017
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