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Work Background
data.aiSenior Manager, Data Analytics
May. 2022Remote๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ: Established team as an agile and trusted data provider ingesting enterprise data (100G per day) into/out of AWS Redshift and Snowflake cloud data warehouses, and business systems.
๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managed a team of five data engineers and analysts. Encouraged individuals to attend training programs, located job shadowing opportunities, and shared MBA knowledge. Held monthly fun team meetings.
๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Implemented Catalyst application for customer success team and drove customer engagement. Used by 75% of the CSMs and increased engagement by 10%.
๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ป๐ฎ๐น๐๐๐ถ๐ฐ๐: Implemented Amplitude to replace HEAP for product analytics. Owned application and security. Created new analytics and rebuilt existing ones for customer success and product managers to understand customer behavior, better engage with customers, and drive strategic objectives. Used by 75% of the customer success team and 50% of the product managers. Zero downtime during implementation.
๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ถ๐ฒ๐: Managed the technology stack (AWS RedShift, Snowflake, Tableau, S3, Amplitude, SQL) for data.aiโs business intelligence tools and business technologies (Salesforce, Catalyst).
๐ฆ๐ค๐: Used SQL extensively to identify, locate, and analyze data across the enterprise. ๐๐ฎ๐๐ฎ ๐ช๐ฎ๐ฟ๐ฒ๐ต๐ผ๐๐๐ถ๐ป๐ด: Acquired, transformed, and integrated data between product and business applications, principally Salesforce, into Redshift and Snowflake data warehouses to increase and understand user engagement, enabling customer retention and marketing strategies.
๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ-๐ฆ๐ผ๐น๐๐ถ๐ป๐ด: Drove process improvements by reducing data warehouse load failures by 98% over 5 months, improving data reliability and accuracy across the enterprise.
๐๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Partnered with go-to-market, RevOps, customer support, engineering and product to align on analytics roadmaps.
SAP ConcurSenior Manager, Data Analytics
Jan. 2021 - May. 2022Bellevue, WA๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Led a team of five analysts who worked across various business functions to obtain requirements and identify needed data. Provided professional development opportunities and coaching. Mentored several summer interns. Conducted quarterly performance reviews. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managed multiple workstreams. Prioritized efforts based on impact and overall business objectives. Delivered approximately 100 enhancements and projects.
๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ถ๐ฒ๐: AWS Redshift, Tableau, Business Objects, Salesforce
๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Oversaw data aggregation into AWS Redshift, enabling new data availability across various business functions. Integrated Concur data into SAP Corporate technology stack. ๐๐ฑ๐ฎ๐ฝ๐๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Transitioned from strategic reporting to operational and integration roles during re-org.
๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Scheduled monthly meetings with senior leadership across Sales, Marketing, Pricing, Sales Enablement, Compliance, and Services to understand their business challenges, upcoming projects, and priorities. Built relationships with senior development leaders to establish my team and build a pipeline of work.
๐๐ฎ๐๐ฎ-๐ฑ๐ฟ๐ถ๐๐ฒ๐ป ๐๐ป๐๐ถ๐ด๐ต๐๐: Executed a self-service delivery model, empowering over 40 power users to generate insights and enhancing data utilization and decision-making capabilities.
๐๐ฎ๐๐ฎ ๐๐ผ๐๐ฒ๐ฟ๐ป๐ฎ๐ป๐ฐ๐ฒ: Aligned with information security on GDPR regulations and policies.
SAP ConcurManager, Data Analytics
Aug. 2018 - Dec. 2020Bellevue๐๐ฎ๐๐ฎ ๐ฉ๐ถ๐๐๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Delivered Tableau dashboards to drive operational efficiencies, audit compliance, data alignment, and management visibility. ๐๐ฎ๐๐ฎ ๐ช๐ฎ๐ฟ๐ฒ๐ต๐ผ๐๐๐ถ๐ป๐ด: Developed strategic and forward-thinking data architecture to ensure data warehouse cohesiveness, extensibility, and scalability. ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฐ ๐ง๐ต๐ถ๐ป๐ธ๐ถ๐ป๐ด: Built security vulnerability reporting in Tableau to provide visibility to development leaders and focus teams on critical compliance and audit milestones. Used extensively during engineering leadership meetings.
๐๐ด๐ถ๐น๐ฒ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐: Acted as scrum master during twice weekly agile scrum meetings. Managed multiple projects and skillfully assigned priorities based on impact and overall business needs.
SAP ConcurSenior Business Intelligence Solutions Manager
Mar. 2016 - Jul. 2018Bellevue, Washington๐๐ฎ๐๐ฎ ๐ช๐ฎ๐ฟ๐ฒ๐ต๐ผ๐๐๐ถ๐ป๐ด: Architected star schema/data warehouse models to reuse dimension tables and integrate them into new models to derive additional analysis capabilities, business value, and faster development cycles.
๐๐ฎ๐๐ฎ ๐ฉ๐ถ๐๐๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Partnered with Customer Support organization to build Tableau dashboards to visualize business insights, understand support case trends, and identify data requiring better collection.
๐ฆ๐ค๐: Used SQL extensively to respond to ad hoc data requests and reporting from stakeholders.
๐๐ง๐: Defined requirements for and partnered with data engineering to build data pipelines and deliver business metrics.
Wallace RemodelingDIY Extraordinaire
Jun. 2015Renton, WAAs a DIY Extraordinaire at Wallace Remodeling in Concord, CA, I took on various home remodeling projects, from installing bamboo hardwood flooring to completing a kitchen remodel and building a deck. Through these projects, I honed my problem-solving, planning, and creativity skills, while developing expertise in project management, carpentry, and interior design.
CENTRAL GARDEN & PETSenior Manager, Data Analytics
May. 2012 - Jun. 2015Walnut Creek, CA๐๐ง๐: Automated and streamlined acquisition of company-wide point-of-sale data into data warehouse to better understand user behavior.
๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Led team of 5 analysts delivering Cognos dashboards and BI support. Provided coaching and direction to employees. Assigned workload. Conducted performance appraisals.
๐๐ฎ๐๐ฎ-๐๐ฟ๐ถ๐๐ฒ๐ป ๐๐ป๐๐ถ๐ด๐ต๐๐: Built volume forecast from point-of-sale data for key customers to enable product purchase insights and recommendations for inventory replenishment levels.
๐ฃ๐ฟ๐ฒ๐ฑ๐ถ๐ฐ๐๐ถ๐๐ฒ ๐๐ป๐ฎ๐น๐๐๐ถ๐ฐ๐: Built predictive model used during weekly meetings by Executive Leadership to monitor financial actuals against monthly and quarterly forecasts. ๐ง๐ต๐ผ๐๐ด๐ต๐ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ: Investigated additional functionality within the point of sale application to enable Central to expand its engagement (and revenue) with key business customers.
๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐
๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ: Saved Central Garden & Pet $5,000 and improved sales tracking within the point-of-sale application by building a custom data feed.
๐๐ฎ๐๐ฎ ๐ฉ๐ถ๐๐๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Created IBM Cognos dashboards for Finance, Executive leadership, and Sales.
SymantecChange Management and Training Consultant
Oct. 2010 - Apr. 2012Remote / Mountain View, CA๐๐ต๐ฎ๐ป๐ด๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Developed training materials and user guides to improve data literacy across the organization, increasing adoption by 30% and increasing the value of Symantec's business intelligence investments.
๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฐ๐๐บ๐ฒ๐ป: Shared business acumen on Symantec's data to make the Business Intelligence team more efficient.
๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ป๐ฎ๐น๐๐๐ถ๐: Acted as Technical Analyst for Business Objects upgrade. Identified testing needs and configuration parameters.
๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Led communication efforts reaching 5,000 individuals within the Business Intelligence user community.
EDS, an HP companyBusiness Intelligence Delivery Manager
Nov. 2008 - Mar. 2010Remote๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Increased delivery capacity by 50%. Delivered 15 projects and over 200 enhancement requests while generating a positive revenue stream (only team to do so during the first six months of the outsourcing arrangement).
๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Cultivated and guided team of ~35 US and international staff. Inspired collaboration and inclusion between the US and India staff. Redefined organizational structure into support and development teams.
๐๐ฎ๐๐ฎ ๐๐ผ๐๐ฒ๐ฟ๐ป๐ฎ๐ป๐ฐ๐ฒ: Achieved CMMI Level III compliance.
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