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Work Background
CSICustomer Support Technical Specialist
Oct. 2022Paducah, Kentucky, United States
Koru Gardens LLCSmall Business Owner
Dec. 2015Paducah, Kentucky, United States-Maintain accurate farm records, guided farm activity, manage 4 employees, design and facilitate website, monitor 50 client subscriptions
-Grew customer base from 20 Produce Share members to 60 Produce Share members through website and social media marketing, forming strong relationships using written and verbal communication
-Identified areas of success and concern quarterly of season’s produce, increased production efficiency by 80%
-Engaged and contributed to the building of the farm business by improving methodologies of farming practices going from conventional vegetable planting to a no-till system, saving 40% in yearly costs
-Executed end of season surveys to obtain customer feedback and overall satisfaction, used surveys to increase overall customer satisfaction by 65%
-Established start up of small scale vegetable farm by applying for grants and receiving 100% of grant money applied for
-Managed implementation of 6 grant projects and ensured 100% completion of projects before deadline
Paducah Public Schools Educator
Aug. 2015 - Oct. 2022-Develop, implement, and review daily instruction of 28 team members support individual needs of team
- Monitored team member success weekly and quarterly tracking data for 26-100 students to ensure student success. Using tracked data to raise success from 40% to 70%. -Tracked team members completion of weekly tasks discussing success factors with 28 team members and stakeholders
-Provided weekly and quarterly written and verbal feedback to stakeholders.
-Coordinated 5 educator team to design and establish initial set up of Student Led Portfolios and Conferences schoolwide, continually managing key issues that arise with grade levels and individuals
-Utilized new and innovative methods to ensure learner engagement and retention of content, adopting programs district wide. Facilitated professional development to 75 colleagues on best practice of 2 products through Teams meetings
Riverstone Early Childhood CentreLead Educator
Jan. 2014 - Jul. 2015Lumsden, Southland, New Zealand-Motivated member of Leadership Team and educator to onboard and track over 30 students as they began their school career.
-Executed organization of an external audit to ensure Centre retained state licenses status. Attended 2 workshops to devise an audit process and brought back ideas to coach a 5 person team at the Centre. Audit was 100% successful
-Presented regular written reports for 30 learners on their own personal learning journey and communicated in a variety of ways with stakeholders on learner progress.
-Regularly reviewed learning plan of over 30 learners with 5 member team to gauge learner’s goal status
-Drove effective hand over from over 50 learners as they transitioned from classroom to home to classroom and then classroom to classroom
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