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Network Power<100 people
Roles
🔥100%
Startup Founder
💸66%
Marketing
✨66%
Business Owner
Geos
Work Background
PHCD PropertiesRegional Property Manager
Mar. 2023 - Oct. 2024Charleston, South Carolina, United States• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs. • Followed up on delinquent tenants and coordinated collection procedures.
• Oversaw management of 66 properties total; all single family homes, with a variety of client/homeowners.
• Developed and implemented marketing strategies to increase occupancy rates.
• Coordinated with legal counsel to resolve tenant disputes, including evictions.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maximized rental income while minimizing expenses through effective planning and control.
• Developed annual operating budgets and forecasts.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Cushman & WakefieldArea Property Manager
Jan. 2022 - Jan. 2024Charleston, South Carolina, United States• Maintained operational facilities department to keep communities attractive to potential residents by organizing regular maintenance, major repairs and capital improvement projects.
• Effectively managed team of up to 35 maintenance and leasing personnel. Oversaw 5 communities totaling just under 1,400 units. • Monitored progress of construction and maintenance projects and
• notified appropriate individuals of project updates, delays and schedule changes.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
• Handled hiring, mentoring, disciplinary actions, performance appraisals and terminations of company staff.
• Communicated market developments, portfolio changes and annual performance information to clients.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Improved overall financial reporting by streamlining control.
• processes and reporting structures.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Developed strategic plans for day-to-day financial operations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
JVM Realty CorporationSenior Community Manager
Dec. 2018 - Dec. 2022St Louis, Missouri, United States• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
• Effectively managed team of up to 17 maintenance and leasing personnel.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Created policies and procedures for successful community management.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Implemented and enforced policies and procedures to maintain properties to the highest standards.
• Developed annual operating budgets and forecasts.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Developed and initiated projects, managed costs, and monitored performance.
Continental PropertiesCommunity Manager
Dec. 2014 - Dec. 2018• Planned and executed promotional activities to drive community engagement and increase occupancy/retention numbers.
• Effectively managed team of up to 10 maintenance and leasing personnel.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Inquired about late payments, assisted in handling any evictions and to ensure delinquency was under 2%.
• Processed applications, conducted credit checks and calls references.
• Distributes and collects leases and ensures that all required legal documents are signed.
• Addresses and promptly resolves questions, requests, and complaints from residents.
• Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new residents/current ground are clear of debris for retention.
• Evaluating property conditions and recommended improvements.
• Implemented and enforced policies and procedures to maintain
• properties to highest standards.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Ludwig and CompanyLeasing Associate
Jun. 2012 - Dec. 2014• Handled resident complaints promptly and appropriately, calling in repairmen and other vendors as needed.
• Followed up on delinquent residents and coordinated collection/eviction procedures.
Completed final move-out walk-throughs with residents to identify required repairs and costs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Resolved conflicts between residents regarding noise, violations, and parking.
Processed security deposit refunds.
• Attended staff meetings and took extensive notes to share with property manager.
Escalated major issues to property manager for remediation, as needed.
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