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Work Background
The National Institutes of HealthManagement Analyst
Dec. 2024
The National Institutes of HealthProgram Specialist/Executive Assistant
Oct. 2023 - Dec. 2024- Provide comprehensive administrative support to the Branch Chief and Deputy Branch Chief, managing complex schedules, coordinating meetings, and prioritizing communications.
- Monitor and manage project deadlines, proactively identifying potential roadblocks and proposing solutions to ensure timely completion.
- Assess the effectiveness of meeting agendas, notes, and weekly newsletter processes by soliciting feedback from coworkers and leaders about their experiences, as well as tracking participation and resource allocation in staff meetings.
- Evaluate job board effectiveness by analyzing expenses against job application activity and provide recommendations to the Branch Chief.
- Perform routine studies of proposed policies and procedures for workforce development, human capital planning, budget actions, and other administrative areas and develop appropriate recommendations for leadership.
- Review and evaluate internal policies related to the management of internal information systems including SharePoint Online MS Teams, OneNote, and others to assess the effectiveness of existing procedures.
- Conduct analyses to identify issues, risks, and concerns within processes or procedures. Present findings to branch leadership and advise on appropriate solutions.
- Draft and implement administrative standard operating procedures to ensure operational consistency and compliance with best practices.
- Perform detailed analysis for workforce planning efforts including manpower utilization, staff retention, and workflow processes.
- Independently plan and monitor priorities, performance metrics, and resource allocations to support operational requirements.
- Evaluate current administrative procedures across work units to ensure internal processes abide by NIA requirements, policies, and standards.
- Create and evaluate comprehensive plans for diverse administrative and scientific research functions.
United States Department of the Air ForceHuman Resources Specialist
Aug. 2022 - Oct. 2023
TargetExecutive Team Leader Service & Engagement
Apr. 2022 - Jul. 2022Mary Esther, Florida, United States- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders - Drive total store sales
- Anticipate staffing needs, talent plan and recruit
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Be the champion of physical and digital offerings to ensure the team can inform, educate and promote the suite of benefits, features and offerings
- Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
- Lead team to deliver an efficient and hassle free guest pick up experience
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way
TargetExecutive Team Leader Human Resources
Jul. 2020 - Apr. 2022Mary Esther, Florida, United States- Plan HR department daily/weekly workload to support HR business priorities
- Read financial reporting and interpret data
- Knowledge of federal, state, and local employment laws
- Lead a team of hourly HR experts - Demonstrate a service culture that prioritizes the guest service experience. Model, train, and coach expectations to deliver the service standard
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
- Champion a culture where teams love to work, and guests love to shop; recognize guest-centered behaviors and reward outstanding performance
- Collaborate with leaders to build teams that are committed to continuous learning through ongoing observations and reinforcement of guest-centric and sales behaviors
- Support the leadership team's capabilities in developing their teams based on career aspirations, individual skills and experiences and provide growth opportunities to retain talent
- Support the development of leaders and help peers be champions of a guest-centric culture
- Support leadership with creating schedules that fit both the guest and team members needs by teaching leaders the importance of understanding their team members scheduling desires
- Lead an open door culture where team members feel heard and issues are quickly resolved
- Effectively plan and manage team operational and cyclical programs to maximize team member engagement and minimize business disruption
- Establish clear goals and expectations and hold team members accountable to expectations
- Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way
- Engage and educate store team on Target's community initiatives
TargetSr Team Leader Human Resources
May. 2019 - Jul. 2020Mary Esther, Florida- Knowledge of federal, state, and local employment law
- Partner with senior leaders to anticipate and address specific talent and staffing needs for each business area
- Execute intentional recruiting efforts to help store leaders find and hire talent
- Support the training needs of the store's sales force and be an advocate for continuous learning
- Act as an open door by listening to team members and collaborating with appropriate leaders to take action as needed
- Demonstrate a culture of ethical conduct, safety and compliance
- Deliver on all Human Resources operational and cyclical programs
TargetSr Item Data Specialist Apparel/Home
Jan. 2018 - May. 2019Minneapolis, Minnesota- Manage enterprise item data in order to enable a superior experience for our guests in stores and online
- Complete item set-ups within the assigned level of service via partnership with merchant teams, internal stakeholders, and external vendor partners
- Responsible for holding partners accountable to item data requirements, driving data accuracy, and ensuring consistency across categories; collaborating with cross functional teams to validate and remediate data according to category strategy
- Own pre/post Target.com launch readiness, including troubleshooting, remediating, and communicating about launch blocks, system issues, and content generation with external vendors and internal partners
- Aide in developing best methods and process improvements while taking advanced roles and responsibilities, including special projects as assigned
- Train and mentor new hires and peers, while supporting business priorities as needed
- Team Engagement President
- Development Pillar Panel Member
TargetItem Center of Excellence - MIT Team
Aug. 2017 - Jan. 2018Minneapolis, MinnesotaItem maintenance, product title approver for Minneapolis
Frank from Philly and Andrea PizzaAdministrative Coordinator/HR
Oct. 2016 - Dec. 2018Minneapolis, MNCatering manager; human resources manager; manage projects assigned by CEO and CFO; develop new processes and procedures; provide a neutral communication bridge between employees and owners; assist in managing office duties; create and design marketing materials.
HDMGAudio Specialist
Jun. 2016 - Jun. 2017555 1st Ave NE, Minneapolis, MN 55413Audio sweetening
Record/Edit VO
Mix/Sound Design for commercials, TV shows, corporate videos, long format, etc...
Noise Reduction/ Audio Cleanup
Aaron|Stokes Music and SoundAssociate Sound Designer
Feb. 2013 - Jan. 2015Greater Minneapolis-St. Paul Area- Audio post for cable TV series
- Music, sound design, and mixing for documentaries, corporate projects and TV spots
- Licensing and editing library music
- Record/edit VO's
- Audio sweetening
- Audio restoration
- Administrative and assistant duties
Twin Cities SoundDirector of Operations
Jun. 2012 - Feb. 2016Greater Minneapolis-St. Paul Area- Board operator (SC48) for Wayzata Community Church Sunday Services
- Live Sound backup support for crew
- A/V installation crew
- Invoicing
- Data Entry into Quickbooks
- Cash flow and credit card monitoring
- Monitoring schedules and appointments
- Equipment rental inventory
- Filing and document organization
- Policy and Procedure management
- Project management research
- Administrative duties
- Various office duties
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