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Work Background
Exact SciencesAssociate Director, Patient Financial Services
Sep. 2024
SaVida HealthDirector of Revenue Cycle Management
Feb. 2024 - Aug. 2024
NovocureDirector Revenue Operations, Commercial Payers
Apr. 2022 - Nov. 2023Portsmouth, New Hampshire, United States• Direct strategic operations within the revenue cycle for commercial payers at Novocure, ensuring optimal compliance, accuracy, and efficiency in billing and reimbursement processes––overseeing $315M+ in annual revenue.
• Lead a specialized team of 4 direct reports and 25 staff in managing intricate payer relationships and negotiations, significantly enhancing contract performance and reimbursement rates for commercial payer portfolios.
• Implement initiatives aimed at reducing cycle time and minimizing denials, resulting in a measurable increase in cash flow and revenue integrity.
• Honored with the 2021 Novocure Excellence Award for FOCUS, recognizing leadership in the Smooth Sailing project which established the Financial Coordination team.
• Oversee the development and execution of key performance indicators (KPIs) for commercial payer operations, driving data-driven strategies that improved collections rate by 2% year-over-year.
• Cultivate a culture of continuous learning and professional growth, mentoring revenue operations staff in advanced industry practices, which enhanced team performance and payer satisfaction levels.
NovocureAssociate Director Revenue Operations, Commercial Payers
Jan. 2020 - Apr. 2022
NovocureSenior Manager, Reimbursement
Jul. 2019 - Jan. 2020• Developed and optimized workflows and work instructions, enhancing the efficiency and accuracy of the commercial reimbursement team.
• Led a team of 15+ professionals in day-to-day operations, driving successful reimbursement outcomes and exceeding departmental goals.
• Spearheaded cross-functional training programs, fostering collaboration among various departments, and ensuring cohesive team operations.
• Played a key role in interdepartmental collaboration, working to improve the overall efficiency of the commercial reimbursement pipeline.
• Analyzed patterns in insurance denials and market trends to develop strategies, resulting in enhanced revenue capture and reduced denial rates.
NovocureSenior Manager, Billing Operations
Apr. 2017 - Jun. 2019Portsmouth, New Hampshire• Managed a team of 6 direct reports, overseeing the execution of SOX controls and ensuring compliance within billing operations.
• Collaborated closely with the controller team and liaised with external auditors from Deloitte and EY to maintain rigorous financial standards.
• Led design and enhancement of billing workflows, improving operational efficiency and the precision of billing processes for insurance companies.
• Devised a comprehensive blueprint outlining strategic approaches to streamline billing, optimizing how and which insurance claims were processed.
• Reduced billing rejects and increased overall payer acceptance of claims.
NovocureManager, Healthcare Provider Coordinators
Sep. 2016 - Mar. 2017Portsmouth, New Hampshire• Innovated and established the inaugural patient onboarding process at Novocure, focusing on efficiencies that significantly reduced the time-to-start for patient treatments.
• Crafted and implemented a seamless workflow for transitions between the Patient Services team and the Revenue Cycle department, enhancing overall operational synergy.
• Served as the primary liaison for the Sales team to refine and expedite the order intake process, directly contributing to improved patient service delivery and satisfaction.
• Played a key role in implementing SAP at Novocure, transforming the organization’s technical infrastructure––trained end users and developed documents on how to utilize the system for maximum productivity. • Ensured meticulous data entry practices and integrity, laying the foundation for a robust and reliable system for patient information management.
NovocureIntake Manager
Apr. 2014 - Aug. 2016Portsmouth, New Hampshire
NovocureIntake Supervisor
Apr. 2013 - Mar. 2014Portsmouth, New Hampshire
NovocureIntake Coordinator
Jan. 2013 - Apr. 2013Portsmouth, New Hampshire
BMS Practice SolutionsCustomer Service Representative
Aug. 2010 - Jan. 2013Saco, Maine
Healthcare Administrative PartnersAR Representative
Jan. 2008 - Jul. 2010Portsmouth, New Hampshire
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