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Work Background
The Emergence CompanyCustomer Service Representative/ Administrative Officer.
Jan. 2022 - Nov. 2023Istanbul Turkey.Supervised and managed administrative staff to ensure day-to-day operations
Demonstrated strong product knowledge to effectively troubleshoot and resolve customer queries.
Maintained accurate records of customer interactions and transactions using CRM software.
Responded promptly and professionally to customer inquiries via phone, email, or chat.
Provided accurate information about products, and services.
Utilized problem solving skill to resolve customer complaints with patience and empathy.
Facilitated unit meetings.
Contributed to the development and improvement of customer service processes and procedures.
Encouraged collaboration amongst team members and positive work environment.
Resolved complex internal colleagues’ concerns.
Onboarded new recruits.
Handed scheduling, travel arrangements, and logistical coordination
Maintained accurate and up-to-date files, records and documentations
Utilized excellent organizational abilities to manage tasks, prioritized assignments, and met deadlines. Coordinated meetings, conferences, and events, ensuring seamless execution.
DoxaTechCustomer Support Specialist
Mar. 2020 - Jan. 2022Alberta, CanadaCollaborated with other departments to address complex problems and ensure customer satisfaction.
Provided exceptional customer service and support to clients through various channels including phone, email, and chat.
Addressed inquiries, resolved issues, and handled complaints in a professional and timely manner, achieving a 95% customer satisfaction rating.
Demonstrated strong product knowledge to effectively troubleshoot and resolve customer queries.
Maintained accurate records of customer interactions and transactions using CRM software.
Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution.
Contributed to the development and improvement of customer service processes and procedures.
Responded promptly and professionally to customer inquiries via phone, email, or chat.
Collaborated with two project managers to work cross-functionally with software and marketing teams to ensure teams were properly resourced.
Provided accurate information about software products, and services.
Identify and troubleshoot customer issues, providing accurate and efficient solutions
Collaborated with a teams to create a customer focused vision and goals for projects
Ensured quick product adoption by representing customer interests in project scope in coordination with project managers.
Lanre Onasanya MinsitryCustomer Relation Coordinator /Executive assistant.
Jan. 2020 - Feb. 2021Ontario, CanadaInfluenced organizational efficiency through smooth operations and effective communication.
Addressed client inquiries and complaints with excellent problem-solving skills.
Prepared and edited letters, memos, reports, and emails.
Prioritized and upheld confidentiality in handling sensitive informations and documents
Responded promptly and professionally to customer inquiried via phone, email, or chat.
Managed data and information using Excel and facilitated collaboration among team members.
Resolved complex internal concerns and conducted training sessions for new recruits.
Coordinated events and maintained up to date databases
Coordinated and facilitated effective meetings to ensure productivity and achieved objectives.
Managed the CEO’s head’s itinerary; Flight and hotel booking. Assisted in educating customers about product features, updates, and best practices
Facilitated regular airport pickups. Developed and distributed training materials to enhance customer understanding and product utilization.
Implement customer satisfaction surveys to gather insights and assess overall customer happiness.
Analysed survey results and proposed action plans for improvement
Develop and distribute training materials to enhance customer understanding and product utilization.
Daystar Christian CentreCustomer Service
Aug. 2015 - Jan. 2020Ikeja, Lagos, Nigeria• Served as the face of the organization and managed relationships with congregation members, volunteers, vendors, and visitors.
• Filed and maintained administrative documents.
• Filtered, and managed data and information with Excel.
• Managed appointments and incoming/outgoing mail within the organization.
• Assisted in events planning for various programs.
• Procured suitable equipment and supplies to maintain a conducive work environment.
• Assisted in the recruitment and selection process of volunteers.
• Maintained an up-to-date comprehensive database of staff, volunteers, and coordinators.
• Resolved customers concerns.
• Monitored and managed staff attendance and coordinated staff's end-of-the-year party
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