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Work Background
Avanade (Accenture / Microsoft company)Program Manager
Nov. 2013 - Dec. 2024Singapore, Singapore• Led multi-year global technology transformation programs across financial services, energy commodities, and global retail clients with budgets exceeding USD $30M.
• Oversaw proprietary platform rollouts and internal enablement, ensuring cross-functional teams were aligned, trained, and operating at high performance.
• Managed large-scale and complex program interdependencies impacting 100,000+ end users, ensuring seamless client cutovers and continuity of business operations.
• Facilitated executive alignment, milestone planning, and cross-functional collaboration across business, IT, and vendor teams to ensure strategic execution.
• Supported global leadership by executing strategic initiatives with actionable team outcomes, maintaining excellence in communications, deliverables, and stakeholder experience
• Directed client-facing governance routines, executive reporting, stakeholder engagement, and vendor relationship management to ensure delivery excellence.
• Led requirements gathering, gap analysis, and solution documentation, overseeing end-to-end execution including release planning, change management, and end-user training.
• Championed change readiness strategies and internal communications to support adoption of new processes and cross-functional handoffs.
• Initiated and delivered internal training sessions for Avanade/Accenture teams on Microsoft Generative AI solutions, aligning internal capability with evolving client needs.
JP Morgan ChaseProject Manager
Jul. 2012 - Nov. 2013United States, ChicagoManaged client-facing aspects and technology teams’ engagement of B2B commercial credit card platform upgrade for the top 20% accounts representing 80% of the business.
D&D Global LtdProject Manager
May. 2010 - Jun. 2012Hong Kong, Hong Kong- Managed manufacturing projects for products produced in Asia for distribution in North America, Europe, Australia and the Middle East to Fortune 100 & 500 companies
- Engaged with clients and vendors, allocated resources, prepared budget forecasts and tracked actuals, managed communications, timelines, issues and risks
- Analyzed internal and external processes to improve efficiencies for manufacturing, quality control, safety testing and shipping
Creative Media SciencesOperations Manager
Mar. 2009 - May. 2010United States, Chicago- Managed international product launch of a video marketing product; Client projects included Intel Corporation, PepsiCo, Toronto International Film Festival, Harley-Davidson® Canada, Burger King in US and Spain, Kodak and Sephora
- Reporting to executive team, facilitated all client communication and managed internal teams and project team of designers, developers and hardware suppliers
- Defined and tracked project budgets, project plans, business product requirements, statements of work, issues and risks
ABN AMRO Bank N.V.Project Management Lead
Apr. 2008 - Mar. 2009United States, Chicago- Responsible for all communication and documentation of the Transition Committee Approval Forum for efforts in the transition of ABN AMRO to Royal Bank of Scotland.
- Tracked transition timelines and budgets; coordinated with local, national and international project managers and obtained leadership approvals.
Wm. Wrigley Jr. CompanyBusiness Project Manager
Sep. 2005 - Mar. 2008United States, Chicago- Reporting to an executive steering committee, managed a $3.5M budget and facilitated transition for 450 business power users for a global SAP upgrade.
- Managed and tracked project plans, issues, risks, communication plan, status reports, implementation plans and contingency plans.
- Led the implementation of a Business PMO based on improved IT PMO processes.
Solo Cup CompanyPMO Lead | Junior Project Manager
Oct. 2004 - Sep. 2005United States, Chicago- Reporting to the IT PMO Director, coordinated resource and budget reporting for more than 40 projects required as result of company acquisition.
- Facilitated cross-functional meetings between the IT and Business PMO.
- Managed small manufacturing system projects of 2 to 5 team members.
Allstate InsuranceBusiness Analyst
May. 2004 - Oct. 2004United States, ChicagoManaged and executed a documentation effort for Sarbanes-Oxley compliance for the Enterprise Workstation Division; Documentation included job aids, training and procedure guides, business plans, white papers, test plans, and technical specifications.
Washington Mutual BankProject Coordinator
Jul. 2003 - Dec. 2003United States, Chicago- In accordance with Rational Unified Process (RUP), facilitated PMO activities and documentation efforts for the implementation of two federally mandated and regulated projects: Home Mortgage Disclosure Act (HMDA) 2004 and USA Patriot Act.
- Managed project budgets totaling $17 million; tracked budgeted vs. actual hours and expenses for internal and external resources using Lawson, Chimes, Microsoft Office Suite and Microsoft Project. Prepared budget reports, issue and risk tracking documents, implementation plans, Go-Live plans and contingency plans.
Allstate InsuranceProject Coordinator
Oct. 2000 - Apr. 2002United States, Chicago- Facilitated project communications and project management activities for Windows 2000 implementation.
- Tracked budget and reported status to executive stakeholders.
- Trialed an early version of Microsoft SharePoint as a document repository for the project; provided design and functionality feedback to Microsoft.
Hewitt Associates LLCTechical Writer & Editor
Apr. 1999 - Sep. 2000United States, Chicago- Managed creation of client-facing templates; Assisted senior associates with resource requirements, training and tracking timelines.
- Writing projects included internal and client-facing Internet sites, call center scripts and training materials based on Information Mapping techniques.
State Farm Insurance CompanyTechnical Writer
Jun. 1998 - Apr. 1999United States, BloomingtonWrote standard operating procedures for legacy systems.
Wrote test plans and business continuity plans in preparation for Y2K.
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