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Work Background
Director of Marketing and Brand Communication
Fire Department CoffeeDirector of Marketing and Brand Communication
Nov. 2024
Community Manager
Fire Department CoffeeCommunity Manager
Nov. 2022 - Nov. 2024Rockford, Illinois, United States
Social Media Manager
Fire Department CoffeeSocial Media Manager
Aug. 2022 - Jan. 2023Rockford, Illinois, United States
Community Manager
Fire Department CoffeeCommunity Manager
Aug. 2021 - Aug. 2022Rockford, Illinois, United States
Social Media Specialist
Fire Department CoffeeSocial Media Specialist
Jan. 2021 - Aug. 2022Rockford, Illinois, United States
Customer Service Representative
Fire Department CoffeeCustomer Service Representative
Oct. 2020 - Jan. 2021Rockford, Illinois, United States
Master Control Operator/ Director
WREX-TVMaster Control Operator/ Director
Jul. 2020 - Oct. 2020Rockford, Illinois, United StatesOperating equipment and systems in master control and other technical areas, maintaining the program log, supporting the production of multimedia and news content, handling programming discrepancies, as well as directing audio and visual elements of both online streaming and live-to-air newscasts.
Shift Supervisor and Social Media Coordinator
StarbucksShift Supervisor and Social Media Coordinator
Aug. 2019 - Jun. 2020Rockford, Illinois, United StatesRunning the store’s Instagram account, performing all the duties of a barista as well as assisting the store manager in running the store, helping baristas, delegating tasks, cash management, inventory management, and providing customer service and occasional conflict resolution.
Barista and Trainer
StarbucksBarista and Trainer
Feb. 2017 - Aug. 2019Rockford, Illinois, United StatesProviding customer service to guests in a café and drive through setting through the use of communication and occasional conflict resolution, using proper cash handling procedures, creating and providing beverages and food items to customers, providing a clean and organized work area to fellow staff members, and training new employees.
Hostess
Lucha CantinaHostess
Aug. 2014 - Aug. 2019Rockford, Illinois, United StatesProviding customer service to restaurant guests in person and over the phone to provide them with the best dining experience, as well as organizing the dining room to run smoothly for other staff members.
Event Staff
Rockford Park DistrictEvent Staff
Mar. 2014 - Jan. 2015Directing traffic and engaging with guests
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