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Work Background
Acies Business Solutions FZEBusiness Head
Feb. 2021United Arab EmiratesLead business development and delivery for ERP and CRM solutions across the MEA region, focusing on driving growth, securing high-value partnerships, and delivering customized solutions for sectors including government, manufacturing, retail, and SMEs. Key Accomplishments: Secured $ 10 M+ in multi-year ERP and CRM contracts across MEA, expanding Acies' market presence in MEA Successfully delivered ERP implementations for 16 companies across diverse sectors, reducing delivery time by 20% and exceeding client expectations for quality and timeliness. Established and expanded strategic partnerships with industry leaders like Salesforce, Microsoft, and SAP, increasing the enterprise solutions portfolio by 30%. Drove 40 %+ revenue growth year-over-year by delivering high-margin software projects, enhancing vendor performance, and securing repeat business from major clients. Managed end-to-end project delivery for enterprise software, consistently delivering projects on time and within budget (85 %+ success rate). Built and maintained 5+ key client relationships, acting as the primary point of contact, which led to a 35% increase in client retention and expansion of services. Developed and executed strategic sales plans that contributed to a 25% increase in sales pipeline growth across the ERP and CRM solution categories. Core Skills: ERP & CRM Solutions ( SAP Business One/Hana, Salesforce Edge ERP, Effy CRM etc) Vendor Management & Strategic Partnerships (OEMs, Software Providers) End-to-End Project Delivery Management (90%+ on-time delivery) Client Relationship Management (35% increase in client retention) Business Development & Strategic Sales (40%+ YoY revenue growth) Cross-Functional Team Leadership & Collaboration
a2z Information TechnologyVP & Business Head
Oct. 2016 - Jan. 2021DubaiWhilst working here, my key functions include spearheading all aspects of business operations, including business development, partner management, project delivery, and outsourcing in the GCC and Africa. I also develop and implement strategic plans, set financial targets, manage budgets and resources, identify business opportunities, build and maintain relationships with clients/stakeholders, and ensure compliance with legal and regulatory requirements. Key Accomplishments:
• Played a key role in securing partnerships with Salesforce, EBM, and other high-profile vendors, providing comprehensive application solutions to SMEs and government organizations.
• Expanded business by obtaining contracts to implement an ERP solution in a worker's village as well as ensured operational breakeven and zero bad debts within seven months of launching the new entity.
• Closed a significant multi-million ERP deal with a group in Abu Dhabi, leading to implementation in 16 companies.
• Ensured projects are delivered on or before agreed dates.
Pinnacle Smart Technologies LLCHead - Business Applications Division
Jan. 2015 - Feb. 2016Dubai - UAEAs Head of Business Applications Division, I led sales and technical teams to successfully deliver ERP, CRM, PoS, and other business-critical applications. I turned around a loss-making division, driving strategic growth through key account management and excellence in delivery. Key Accomplishments: Turnaround Success: Transformed a loss-making division into a profitable one within 3 months, executing strategic plans effectively. High-Profit Margin Projects: Secured and delivered projects for government and private sectors with gross margins exceeding 40%, ensuring high profitability. Customer Satisfaction & Retention: Increased customer satisfaction and retention by 20% by developing robust policies, addressing concerns, and enhancing service delivery. Strategic Partnerships: Established partnerships with OEMs and product companies, broadening service offerings and meeting diverse customer needs. Business Growth: Converted dissatisfied customers into loyal clients, securing additional business and improving CSAT. Leadership & Mentorship: Led and mentored a team of technical and non-technical staff, fostering a high-performance culture. I continuously focus on delivering high-value solutions, building strong customer relationships, and driving sustainable growth.
StorIT Distribution fzcoHead - Learning and Development - MENA
Jul. 2014 - Dec. 2014Jebel Ali Free ZoneDuring my time here, I performed a diverse range of tasks, such as identifying and pursuing new business opportunities, whilst developing and maintaining relationships with key stakeholders and decision-makers. I also built and maintained a sales pipeline, including lead generation and follow-up. In addition to this, I developed proposals, negotiated contracts, and closed deals with clients. Furthermore, I monitored and reported on sales performance, uncovered areas for improvement, and implemented corrective strategies. Key Accomplishments:
• Negotiated and signed agreements with industry leaders from various verticals to offer Big Data courses in UAE.
• Appointed and managed channel partners to promote and sell Big Data courses to end customers, expanding the reach of company offerings and boosting revenues.
• Collaborated with Insights of Data to provide Facial Recognition and other Big Data-based solutions to customers, leveraging market demand and identifying growth opportunities.
Voice of Bigdata SolutionsVice President
Jan. 2012 - Dec. 2014Madhapur, HyderabadDuring my time at Voice of BigDATA, I headed the IT Consulting Division (US Recruitments) of Esolvit Inc. in Hyderabad, overseeing international business development, partnerships, and end-to-end human resources and operations. I also led strategic growth initiatives and ensured effective human resources management. Additionally, I partnered with the executive team to develop and execute strategies driving revenue growth, expanding the customer base, and improving operational efficiencies. Key Accomplishments:
• Initiated RCMS training and launched a training wing to offer ILT and online courses for IT and non-IT professionals, generating additional revenue for Doyen Business Solutions.
• Facilitated establishing the company's operations in Africa and securing partnerships for selling Oracle-based solutions.
• Launched the "Facial signature" product and "first2click" portal independently at NASSCOM and TechCrunch forum, whilst assembling highly skilled technologists to develop these products on time.
• Instrumental in the company winning the top 10 emerging companies to watch out for - NASSCOM 2013
Promantra Synergy Solutions LtdVice President - HR, BD and Operations
Jan. 2010 - Dec. 2012HyderabadWhilst serving as a Vice President, I guided cross-functional teams, developed and implemented long-term strategies, and oversaw operations across multiple departments. Moreover, I prepared budgets, forecasted financial results, identified opportunities, mitigated risks, and formulated strategic action plans to optimize profitability. Key Accomplishments:
• Led business development and operations of the Healthcare BPO, driving growth in various verticals by up to 300%.
• Reduced fixed expenses by signing up Business Associates in the US, increasing revenues by 50+% within the first year.
• Improved overall productivity by up to 30% by revamping HR policies and executing best practices.
Datamatics Consultants Inc- AsiaAssociate Vice President
Jan. 2007 - Dec. 2010Hyderabad Area, IndiaStarted the Asia operations of Datamatics Consultants Inc ensuring consistent business growth in India and the Middle East in the IT staffing business
Focusing on Turnkey projects which include onsite/offshore models. Instrumental in starting staffing and consulting services. Bagged 2 orders worth USD 4.1 million in the first year.
Leading the HR and Business Development team of 70+ team players
Wipro TechnologiesLocation Resource Manager - Hyderabad
Oct. 2003 - May. 2007Nov’03- Aug’04 Account Manager, handling large accounts like Microsoft etc.
Sep’04- Jun’05 Program Manager in Testing Services, responsible for Project Staffing etc.
Jul’05- May’07 Head of Resourcing, Talent acquisition of Laterals and Fresher’s. Key Highlights:
Handled USD 105 Million Account (Microsoft) as Account Manager.
Ensured that Wipro gets the maximum projects even before it’s listed on the internal website of Microsoft by influencing/ managing the Group Program Managers of Microsoft.
Ramped up the team from 125 members to 400 members in a span of 10 months ensuring revenues of USD 14 million for Wipro
Recruited more than 4000 laterals and fresh engineering graduates across technologies and verticals. Program Management of IT resources and bench management.
ADDAR GROUPRegional Manager
Jan. 2003 - Dec. 2003Recruiting and staffing Niche skilled IT professionals for organizations like ARAMCO, SABIC and Banks
Informatics Holdings LtdCountry Manager - Cambodia
Jan. 2000 - Dec. 2001Responsible for offering Informatics Courses - Corporate and Public courses ranging from 2 weeks to 1 year courses
MicroUnivBusiness Manager
Jan. 1999 - Dec. 2000Franchise development and management
Retail sales of Technical Certification courses like CCNA, MIcrosoft etc,
Corporate training
Microland LtdBusiness MAnager
Jan. 1998 - Dec. 1999Selling Corporate and Public courses - CISCO, Microsoft, Novell etc.
Aptech Ltd.Asst Manager
Feb. 1990 - Dec. 1997Started my career as Corporate Marketing Executive, Developed and Supported Franchisees in AP. Initially was part of team which set-up Aptech Centres in Middle East.
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