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Work Background
Cambridge City CouncilChange Project Manager
Sep. 2023United KingdomLeading transformative initiatives at Cambridge City, my work has reshaped the organisation's core structures and operations. As the driving force behind the change in Political Governance structure, I orchestrated a shift towards more collective accountability and clearer decision-making processes, culminating in a rewritten constitution to enhance council-wide operations. Prior to this, I managed the redesign of the Communities Directorate, employing strategic change management and organizational design principles to create a more cohesive, purpose-driven unit. This project not only fostered greater unity but also identified significant year-on-year savings. Throughout these projects, I leveraged my expertise in stakeholder management and co-creation methodologies, bringing diverse groups together to develop and implement innovative solutions that drove meaningful, sustainable change across the council.
Cambridge City CouncilOrganisational Change Lead
Mar. 2022 - Sep. 2023Cambridge, England, United KingdomAs Organisational Change Lead at Cambridge City Council, I led initiatives that reshaped the organisation's core structures and operations. As the driving force behind the "Making it Real" initiative, I engaged over 800 staff members in identifying organisational purpose and establishing protocols for continuous improvement. I spearheaded the development of a new operating model for 200+ operational staff, employing co-creation methodologies and strategic change management principles. This project not only fostered greater unity but also identified significant efficiency savings. I established and managed the programme of work to support the delivery of this new operating design, leveraging my expertise in project management and organisational transformation. Throughout these projects, I honed in on strong leadership skills, managing a members of the Transformation Team and contributing to the service's management team. My approach consistently focused on stakeholder engagement, strategic planning, and driving meaningful, sustainable change across the council.
Capgemini InventSenior Consultant
Jul. 2021 - Mar. 2022London, England, United KingdomI delivered impactful change and transformation initiatives by combining strategic leadership with a collaborative, user-centred approach. I facilitated workshops with client stakeholders to co-create a hub-and-spoke model for specialist data services, ensuring alignment across teams and enhancing operational efficiency. I also designed and implemented a government clients data-team curriculum that upskilled over 200 officers in SQL and PowerBI, reducing reliance on external recruitment and training contracts, as well as reducing human error rates across the department. Additionally, I led a neurodiversity-focused learning and development initiative, achieving a 100% permanent hire rate through tailored coaching frameworks. These projects exemplify my ability to bring people together, co-create innovative solutions, and deliver sustainable change that drives both organisational and individual growth.
UK Ministry of DefenceBusiness Change Manager
Jan. 2020 - Jul. 2021At the Ministry of Defence, I led transformative initiatives that significantly enhanced the organisation's change management capabilities. I developed the Defence Change Management Methodology and Toolkit, a comprehensive framework that included an accompanying training package delivered to over 200 officers and 20 teams across Defence, effectively standardising and improving change management practices throughout the organisation. I was also responsible for developing the Defence Change Community, which grew from 40 members to over 600 in just over a year. Finally, I played a pivotal role in Navy Transformation, where I supported the development of lateral moves across the four armed forces to enhance workforce retention and optimize skills. This initiative aimed to create a more agile and adaptable workforce by facilitating cross-service mobility, ultimately strengthening operational effectiveness. These achievements demonstrate my ability to design and execute large-scale organisational changes, develop strategic frameworks, and successfully engage stakeholders across multiple levels of a complex organisation.
Civil Service Commission UKStrategy Officer
Sep. 2018 - Jan. 2020London, United KingdomAt the Civil Service Commission, I led transformative initiatives that enhanced diversity, inclusion, and strategic operations. A key achievement was designing and delivering a strategy day focused on understanding the unique journeys of disabled applicants for senior Civil Service positions. This initiative, which included developing a comprehensive training package and bringing in experts from various sectors, received overwhelmingly positive feedback and contributed to the successful appointment of the first Disability Confident candidate to a Director post. These biannual strategy days aligned outcomes with the First Commissioner's Strategic Vision. My role spanned the entire secretariat, encompassing projects in compliance, recruitment, and public appointments. I also chaired the B2 Forum, facilitating professional development and cross-government networking opportunities. Key projects included data analytics and visualisation of the Civil Service Workforce, leading the Commission's website redesign, and spearheading the creation of a cultural charter for the department. These achievements showcase my expertise in change management, strategic leadership, stakeholder engagement, and my ability to drive meaningful organisational transformation through innovative, user-centered approaches.
Kitchen8 Brand InnovationsJunior Strategist
Nov. 2017 - Sep. 2018London, United KingdomAt Kitchen8 (now Nourish Global), I honed my skills in strategic consulting and change management across diverse industries, including Confectionery and Health and Personal Care. I played a pivotal role in both internal and external projects, developing expertise in building and managing client relationships. My responsibilities included supporting senior strategists, preparing and facilitating consumer and commercial workshops, and creating research documents for client pitches. I contributed to high-level strategic initiatives, including new product development and organisational change, while also managing PR and social media responsibilities. This experience allowed me to refine my skills in stakeholder management, copywriting, and content creation. My work involved traveling to assist with workshops on topics such as new product development and conducting in-depth research on various subjects. These experiences enhanced my ability to drive innovation, manage change, and deliver strategic insights across different sectors, further developing my expertise in transformation and strategic leadership.
Ageas in the UKStrategy Analyst
Sep. 2016 - Nov. 2017Eastleigh, Hampshire, United KingdomAs a Strategy Analyst at Ageas, I led initiatives that enhanced the organisation's strategic capabilities and operational efficiency. I spearheaded the implementation and maintenance of Horizon Scanning and Scenario Planning capabilities across the company, which directly informed UK Strategy. My role involved conducting deep dives into cutting-edge topics such as Artificial Intelligence and emerging e-commerce platforms, producing reports that garnered international recognition and executive-level praise. A key achievement was developing a systemic thinking framework to transform operational areas from a command-and-control environment to a more adaptive model. I also played a crucial role in data visualization for Horizon Scanning, facilitated cross-departmental workshops, and contributed to the multi-year budget framework by identifying potential demand failures and recommending mitigation strategies. Additionally, I engaged in business process review activities, collaborating across departments to optimise workflows. These experiences showcase my expertise in strategic planning, change management, and my ability to drive organisational transformation through innovative, data-driven approaches.
Ageas in the UKGraduate Communications Associate
Sep. 2015 - Sep. 2016Eastleigh, SouthamptonI developed a comprehensive Social Media strategy, providing recommendations for platform utilisation and conducting competitive analysis across the market. My graduate project on the Workplace of the Future, presented to senior leaders, the C-Suite, and internationally at the HR Leadership Forum, showcased my ability to drive strategic change and innovation. My role involved rotating across various communication functions, including Internal Communications, Corporate Communications, PR, Events, and Broker Marketing. This diverse experience allowed me to develop strong copywriting skills, manage high-level stakeholder relationships, and lead impactful projects. Key achievements included running annual Employee Briefings across multiple sites, often collaborating with UK Executive Team members, and creating business-specific newsletters that aligned with brand guidelines and tone of voice.
Splatter GroupBrand Ambassador
Nov. 2013 - Aug. 2015As a Brand Ambassador, I developed expertise in sales, customer relations, and brand management by representing renowned brands such as Beats Audio (now Apple) and Centresoft Games. My role involved visiting client offices to receive in-depth training on brand and product knowledge, which I then translated into effective on-the-floor sales strategies. I promoted products by delivering tailored messaging to customers, driving sales, and enhancing brand understanding. Additionally, I provided valuable insights to clients by reporting on sales performance, customer interest, and recommendations for improvement. This experience honed my ability to connect with customers, represent brand values effectively, and deliver actionable insights to support business growth.
iD ExperientialBrand Ambassador
Sep. 2012 - Sep. 2015As a Brand Ambassador, I developed expertise in sales, customer relations, and brand management by representing renowned brands such as Revlon, Elizabeth Arden, and Celebrity Perfumes. My role involved visiting client offices to receive in-depth training on brand and product knowledge, which I then translated into effective on-the-floor sales strategies. I promoted products by delivering tailored messaging to customers, driving sales, and enhancing brand understanding. Additionally, I provided valuable insights to clients by reporting on sales performance, customer interest, and recommendations for improvement. This experience honed my ability to connect with customers, represent brand values effectively, and deliver actionable insights to support business growth.
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