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Work Background
EnterpriseAccount Manager
Oct. 2023St Louis, Missouri, United StatesPrimary client service contact for a portfolio of Enterprise Fleet Management accounts.
Maintains client relationships, provides sales and administrative support to client accounts and partners with Fleet Operations to provide for a strong client experience.
ThirstieClient Success Manager
Feb. 2022 - Dec. 2022Provided excellent account management and support to all Thirstie clients, acting as key contact for all business strategies to provide a return on investment and highly effective customer experience.
Provided leadership, guidance, and support to ensure that customer needs are met and exceeded.
Managed the development of 25+ client websites, all customized to meet various client requirements.
Improved conversion for business through frequent audits of e-commerce shops averaging 14% across all clients.
Integrate, onboard, and maintain account and strategy for 70+ brands.
Effectively communicate with various departments within our customers' organizations, including product, marketing, and executive leadership to establish a clear understanding of the benefits our platform brings to each client.
Managed and retained customer accounts by meeting or exceeding sales targets. Demonstrated success in handling client feedback and delivering successful outcomes.
Anheuser-BuschCustomer Connections and Insights
Sep. 2017 - Feb. 2022Greater St. Louis AreaProvided outstanding service and support to surpass expectations for consumers, internal partners, and clients, including logistics, corporate training (LMS) and events, Diversity & Inclusion, sales, marketing, brand acquisition, and corporate brand sponsorship. Successfully built and implemented Customer Success programs across multiple business functions.
Collaborate cross-functionally to create, introduce and integrate the company's first Reward Program – My Cooler.
Reward Program resulted in over 1M participants domestically for 50+ brands - a growth of 350% from 2018 to 2021.
Self EmployedSpecial Event Coordinator
Mar. 2017 - Mar. 2020Greater St. Louis AreaHold accountability for event planning, design, and production, while ensuring project delivery within established time and budget limits. Organize facilities and manage all event details, including décor, catering, entertainment, special guests, equipment, and promotional materials. Created and presented presentations to potential clients, including product demos and proposals.
Organize facilities and manage all event details, while maintaining superior customer success and retention.
Research the market, identify opportunities, and generate strong interest via social media marketing, including Facebook and Instagram.
MaritzSenior Resolution Specialist
Feb. 2016 - Jul. 2017Greater St. Louis AreaHeld concurrent responsibility for coordinating with stakeholders, suppliers, and customers to ensure quick resolution of arising reservation concerns. Serviced Air, Hotel, Car, and Transportation bookings on a daily basis. In addition, kept abreast with travel restrictions and visa requirements, investigated fraudulent booking reports, and collaborated with suppliers to remedy potential issues. Collaborated with stakeholders and Fortune 500 clients to create and uphold key metrics.
Held concurrent responsibility for coordinating with stakeholders, suppliers, and customers to ensure quick resolution of arising travel booking and call center concerns. Commended for exceptional work ethic and commitment to excellence, which led to numerous promotions.
Utilized strong leadership skills to teach training classes and ensure that each agent is fully capable of completing their assigned tasks to customer’s expectations including creating and maintaining Learning Management Systems.
Effectively reduced training cost and time by 50% while maintaining client metrics and employee engagement while dramatically increasing employee retention by 10%.
Curated vendor and client programs resulting in smoother onboarding and client campaigns.
NordstromRetail Sales Consultant
May. 2013 - Mar. 2016Greater St. Louis AreaLeveraged accumulated selling and networking skills to increase profits and generate new fashion business. Actively listened to customer requirements, participated in industry events, challenged customer objectives, and updated sales records.
Forged trusting and enduring relationships with clients and referrals to maximize retention and satisfaction.
Played an integral role in supporting team success, which included responsibility for customer relationships and brand management.
Accessed programs and reports that enabled access to the Women’s Specialty Division’s business from all angles to increase the previous years’ sales effectively.
MCI Mechanical ContractorsOffice Manager and Client Relations Specialist
Jul. 2005 - Feb. 2016Greater St. Louis AreaEffectively handed all administrative request and queries for management throughout the office. Oversaw an array of functions for HVAC firm, such as billing, accounting, and clerical duties. In addition, booked travel arrangements and served as main point of contact for all internal/external clients. Served as the main point of contact for all internal and external clients, including but not limited to: onboarding, customer retention, forecasting, and relationship management. Actively involved with various event management functions, ensuring their successful execution.
Commended for strict attention to detail and impeccable problem-resolution skills, assisting team members with various projects to support organizational success.
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