Metta medtechRehabilitation clinic manager
Nov. 2021 - Apr. 2024Bangkok City, Thailand-Directed all aspects of clinic operations, including budget management, business strategy planning, and customer support. -Oversaw a team of 6 physical therapists, 3 occupational therapists, and collaborated closely with 3 rehabilitation medicine doctors, ensuring cohesive teamwork and delivering optimal patient outcomes. -Developed and implemented cost-effective strategies that resulted in improved financial performance and resource utilization. -Supported and built relationships with customers, addressing inquiries, resolving issues, and maintaining high satisfaction levels. -Implemented data collection and analysis processes, providing valuable insights for improving service quality and operational efficiency. -Collaborated with internal stakeholders and external partners to enhance service offerings and expand the clinic's reach. -Ensured compliance with regulatory guidelines, privacy standards, and quality assurance protocols. -Fostered a positive and collaborative work environment through effective communication, team meetings, and professional development opportunities.