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Work Background
Sun Life FinancialOn-Site Support Team Lead - US
Oct. 2016Wellesley Hills, Massachusetts, United StatesResponsible for staff leadership and the day-to-day operations of the US On-Site Support teams servicing Wellesley, Windsor, Kansas City and South Portland locations. This role has accountability for process, procedure and standards governance of the On-Site Support staff. This role is also responsible for overseeing the support provided to our Sr. Executives and their Admins. The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices. This team primarily ensures successful delivery of End User Computing services to our clients through measured service response and service restoration targets. In addition, the team fulfills client service requests, change orders, and standard hardware refresh activity.
SynoptekClient Delivery Manager - East Region
Sep. 2009 - Oct. 2016Greater Boston AreaManage a 24x7 global service delivery team, comprised of employees and contractors to provide administration, advanced support and operational management of client infrastructure and applications whether on-premise or in a hosted environment.
Merlin Services LLCIT Consultant
Jun. 2007 - Apr. 2009Performed IT outsourcing for small and medium sized businesses with over 20 active clients.
QuickStart IntelligenceSystems Administrator
Jan. 2005 - Jan. 2007Irvine, CAPerformed network administrative duties in a Windows 2003 Active Directory and Exchange 2003 environment, supporting local corporate office and 5 remote offices (via RDP).
IBM Global ServicesSystem Service Rep
Jul. 2004 - Mar. 2005Worked as desktop support tech for PacifiCare Health Services in Cypress CA
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