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Network Power<100 people
Roles
✨100%
Business Owner
🗿100%
HR
🧨100%
Consulting
Geos
🇬🇧100%
United Kingdom
Work Background
NTT DATA, Inc.Transition Manager
Oct. 2021United Kingdom
NTT Ltd.Senior Client Delivery Manager
Dec. 2018 - Oct. 2021London, England, United Kingdom
SL-Complete LimitedVarious
May. 2018 - Nov. 2018London, United Kingdom
St Mungo'sOutreach Worker
Apr. 2018 - Oct. 2019London, United KingdomLocum - Outreach Worker / Support Worker. Main responsibility includes assessing the needs of individual rough sleepers and providing them with a variety of options of support services/accommodation; in liaison with other agencies and specialist workers.
Atlantis HealthcareService Delivery Manager
Aug. 2016 - Nov. 2017London, United Kingdom
St Mungo'sIT Operations Manager
Oct. 2013 - Aug. 2016
Advanced Business Solutions (part of Advanced Computer Software Group Plc)Service Delivery Manager
Jun. 2012 - Oct. 2013United Kingdom
Xceed GroupService Management Consultant
Aug. 2011 - Jun. 2012London, United Kingdom
Advanced 365Service Delivery Manager
Oct. 2005 - Jul. 2011London, United KingdomAdvanced 365 designs, deploys, and operates IT services from the desktop to the data centre and help customers to align their IT to their core business requirements. As Service Delivery Manager, my main responsibilities were:- - Service Delivery focus on major accounts,
- On-boarding of new Managed Service Clients into the Service Delivery framework,
- Management of monthly service revenue pipeline,
- Escalation point for any service issues,
- Manage third party relationships,
- Maintain service improvement plans. Whilst managing the Service Desk, my main responsibilities were:- - Manage and lead a 24x7 Service Desk / NOC team. - Escalation point for all Customers and internal staff (including out of hours).
- Oversee timely resolution, co-ordination and communication of major incidents.
- Manage 3rd Party incidents and relationships.
- Oversee production of monthly service reporting.
- Review, maintain and improve service desk processes. - Own and maintain Incident & Change Management helpdesk system. - Provide regular monthly KPI reports for Board.
- Manage and conduct HR administration for Service Desk team (recruitment, appraisals, one-to-one’s, disciplinary).
River Island Clothing CompanyService Desk Team Leader
Nov. 2003 - Jul. 2005Lead and manage the EPoS support team who provided technical and back office support to all RI stores in Great Britain.
Euler HermesService Analyst
Feb. 2003 - Nov. 2003London, United KingdomProvided governance support to the Configuration / Change team.
Canon Europe Ltd.Service Desk Manager
Sep. 2001 - Sep. 2002Manage on-site technical staff at the Canon Europe HQ based in Stockley Park, Uxbridge.
EDS GroupDesktop Team Leader
May. 1998 - Sep. 2001Based on the Service Desk initially at Marlow, I provided technical and user support to the Xerox Account (approx 10,000 users); I then moved into a deskside support role at the Xerox Technical Centre in Welwyn Garden City, before moving into a Desktop Team Leader role based at Xerox offices in Uxbridge.
British AirwaysAdministrator
Sep. 1996 - May. 1998Heathrow AirportVarious contract positions at British Airways within the following Divisions: Engineering, Supply Chain, Customer Services.
My main strategy here was to get as much experience as possible within a well-known, established organisation after graduating. The various roles undertaken ensured I was able to understand the workings of a global business and brush up on my soft skills; customer services, project work, data entry, time management, meeting project deadlines, to name a few.
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