Hatem Elmahdy

Customer Service Representative @CUPOLA

Call CenterCustomer Support RepresentativeSupport SpecialistOutbound Sales SpecialistCall Center SupervisorCall Center TrainerTechnical Support AgentCold Calling SpecialistData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

👋 Hi, I’m Hatem Elmahdy. I’m a customer service professional with over 3 years of experience in the call center industry, including roles at Booking.com and EtihadWE. I specialize in handling customer inquiries through email, live chat, and phone, with a strong focus on creating smooth and efficient customer experiences. 📌 Key Achievements: Successfully handled complex travel and accommodation cases at Booking.com for nearly 1.5 years. Resolved hundreds of customer issues daily through both live chat and email at EtihadWE, consistently exceeding performance targets. Fluent in Arabic and English, and currently studying Spanish to become trilingual. Planning to pursue a Master’s in Tourism and Hospitality Management in Spain, aiming to bring multicultural customer support experience to the hospitality industry. I’m currently looking for remote or part-time roles where I can leverage my communication skills and multilingual background. Let’s connect!

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