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Work Background
The Unit SheffieldAssistant Manager
Sep. 2022Sheffield, England, United Kingdom
Heavenly Desserts UKTeam Supervisor
Mar. 2021 - Jul. 2022Sheffield, England, United Kingdom- Working mainly in the kitchen: doing all the foods and drinks, co-operating with team members to make the kitchen flow smoothly as well as control kitchen routine to make everything completed perfectly. - Training new members - Doing closing and cashing out every night - Supporting managers and assistant managers to control the hygiene in the store and making sure everything is neat and clean at all time.
Private English CentreService Manager
Jan. 2018 - Aug. 2019Ho Chi Minh City, VietnamTeaching children from primary to high school base on Ministry of Education’s program Especially teaching students who lose basic knowledges: Depending on each student’s ability, I need to arrange special lessons for each of them. Preparing for students to take graduation examination and university examination Teaching communication English to adults and students Managing the operation of customer service: consulate courses to new students, supervise the presence of students and take their feedback about teaching quality, handle requests and complaints from parents and keep communicating with parents during the time student studying at our centre.
Eternal Sunshine CareCustomer Service Supervisor
Jan. 2015 - Jan. 2018Ho Chi Minh City, Vietnam- Selling products and guiding customers how to use them efficiently - Accompanying with customers during their time using our products: set up their diet, give them advice about food nutrient, lift up their spirit during their diet... - Responding to customers’ questions and feedbacks on facebook and phone calls. - Making report about customers’ efficiency in using product every week - Supervising counselor team members’ working through their weekly reports and support them in difficult situation with customers’ complaints - Handling and resolve complaint of customers - Providing training to new employees and making working rota for team members - Reporting monthly to manager team members’ performances.
VinaGame JSCCustomer Service Representative
Jan. 2013 - Oct. 2015Ho Chi Minh City, Vietnam- Supporting customers with game’s functions and events ingame - Dealing with all customers’ complaints and questions - Communicating with customers during their time playing our games and get their demands - Making weekly and monthly report based on customer’s complaints and demands
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